JEWELRY QUESTIONS:

Absolutely!  Please fill out our Private Comission Inquiry Form with your requirements, and we can discuss your needs.

Please note that I cannot accept returns, exchanges or refunds on custom or personalized orders, unless they arrive damaged or defective.  Please contact me if you have any problems with your order.

Having trouble figuring out your ring size? Head on over to our Size Guide.

~ Only YOUR own materials will ever be used in your Keepsake jewelry.   All materials are clearly labelled & organised to ensure we give our 100% promise guarantee.

~ We promise to keep all information and stories relating to each piece of jewelry confidential, unless otherwise granted permission to share.

~ We work with all materials with love and respect for the families and their journey’s which brought you to us.

~ We will ensure our best handmade quality is put in to each item.

 ~ We will treat your packages and jewelry with the love, respect and dignity each piece deserves.

We use primarily 925 Sterling Silver to make out jewelry.  We also use Copper, Brass & Bronze.

We do not work with gold.  

ORDER QUESTIONS

We ship to anywhere in the world.

Please see our Delivery Information page for more information.

We use Payfast as our preferred payments processing service to enable easy, secure and instant transfer of money for your purchases.

We also accept Electronic Fund Transfers. (EFT’s)

See detailed information about payments with Payfast here.

When we ship your order, you will receive a tracking number by email.

Alternatively,  can check the status of your shipment by logging in to your account, and clicking on your order.

Your information stays privately with us and we wouldn’t ever want to spam you. It’s important to have a way for our customer service team to contact you about your order so nothing surprising happens! Inaccurate credit card information is a finger’s slip away and occasionally your selection is so stellar that it’s on backorder. We also want to make sure you get our email confirmation as a record of the order. Working with customers makes us happy; we just need a way to keep the lines of communication open.

If you receive an order confirmation email and notice a mistake with the order, please call us on 071 853 2323. If your call is after business hours, please leave us a clear and detailed message with your name, phone number and your order number (if available), alternatively, send us an email on megan@megangoldnerdesigns.co.za.

You can enter the discount coupon code during the checkout process. The discount will be applied to your purchase after you’ve entered your code and clicked through to the next screen.

Keepsake items will take 3 – 8 weeks to be completed due to the fact that each item is handmade and to process to make them can take several weeks until completion. These items are also in very high demand, and after the order and payment is received, they go into a production schedule.

How does it work?

  • Choose item and pay for your order online via PayFast or EFT.  If you are processing an EFT, please note your Order number, Name & Surname as the reference.  Please also ask the bank to SMS me the Proof of Payment to 071 853 2323.  If you pay via direct debit inside the bank or at an ATM, please add R45.00 to the amount for bank charges.
  • On your order, specify the date on which you wish us to send a courier to collect the inserts from you.  Please note that this date can be up to 7 (seven) business days after the order has been placed.
  • We will book The Courier Guy to collect the item/s from you during office hours on the date that was specified in your order.  Collections will take place Monday – Friday, 08:00 – 16:00.
  • As soon as the collection has been booked, we will update your order with the collection waybill number and email you the courier waybill which must be printed and handed to The Courier Guy on the day of collection.
  • Please place your inserts into a sealable container, and then into 1-3 Ziplock bags.
  • Print and fill in the MGD Keepsake Jewelry Information Sheet (Downloadable after purchase) and seal it in an envelope with the inserts.  This form is important, as I receive several parcels a day.
  • We will update your order as soon as we have received the package.
  • Your item/s will be made, and sent back to you with The Courier Guy.

NOTES in inserts:

MEMORIAL ASH:  I will need 1/4 – 1/2 teaspoon of ash for each item. This process also applies to any other keepsake.  Please package as per above.

BREAST MILK:   Please package 25 – 30ml milk (for 1 – 2 items) in a breast milk storage bag with the air removed and then placed in 2 – 4 Ziplock bags.  Sending FROZEN milk is preferred. Please refrain from sending plastic bottles, as the milk will definitely leak out of the container and you will have to send your milk again at your own cost.

Our promise to you

Only YOUR own materials will ever be used in your jewelry.   All materials are clearly labelled & organised to ensure we give our 100% promise guarantee.

Please note that all inserts are organic in nature, and there might be slight imperfections or unevenness. Breast Milk and Memorial ash comes in many different hues and the pictured pendants are examples only.  The final colour of your item is dependent of the colour of your insert.  Each pendant is cast by hand, which allows for each pendant to be a unique piece of art.  All Pictures shown are for illustration purpose only… Actual product colouring may vary slightly due to visual enhancement of computer screens and photo image.   This is a handmade product and slight variations and imperfections may occur.  For visual effect, White and Grey hair is not suitable to be captured inside resin as is tends to turn translucent. 

 

MISCELLANEOUS QUESTIONS:

Nope, no bricks & mortar for us.  But although we mainly only exist online, you are welcome to come by the studio by appointment.  Please call Megan on 071 853 2323 to make arrangements.

Silver, base metals, chains and stones are sourced from reputable national and international suppliers.

All natural materials are sourced with extreme care, looking closely at the quality and the life of the insects and plants.  We do no harm any insects and the making of our jewelry, and all indigenous butterfly wings are collected and donated by Conservation for Butterflies in South Africa who collects the wings from butterflies that have perished due to natural causes. International butterfly and insect wings are sourced from ethical Butterfly Farms around the globe.

Feathers, snake skin and plant materials are collected from parks, the garden around the studio or the countryside.

RESIN QUESTIONS AND INFORMATION:

These jewelry art pieces are made by hand with a special preservation process. As with any handmade item, there may be unique characteristics like bubbles, mold  lines, and flecks, but they will not harm your item. Every effort is made to reduce bubbles and I’m always trying new preservation techniques, but these inclusions do happen.

I see these inclusions as a beautiful part of the piece, symbolizing the uniqueness of the item. I hope you enjoy your jewelry as much as I enjoy making it!

 

Regarding the color of your pieces, coloring is completely dependent on your ash / milk color and composition.

Resin jewelry is very strong in its hardened state, but here here are some tips to keep your resin pieces in tip top condition:

As we all jewelry, remove your resin jewelry when showering, swimming, sleeping, washing hands, applying creams, perfume or any other beauty products.  Also avoid harsh chemicals as they can strip the color from your resin jewelry piece.

Do not expose your resin piece to extreme hot or cold conditions. For example, do not leave it in a car on a hot day, or have it close to a heat source like an open flame or hair dryer.  Resin becomes malleable when it heats up too much, or can become brittle with extreme cold.  If your resin piece becomes too hot or cold, allow it to come back to ambient room temperature before handling in excessively.  Do not store in direct sunlight. 

If a piece of metal becomes unstuck from your resin piece, DO NOT use regular superglue to stick it back.  Superglue (or any other glue for that matter) will damage your resin piece.  Please contact me if this happens.

Resin can be cleaned with soft cloth, mild soap and water.  You can restore your resin’s shine with a polish made for plastic.

Please do not let your babies, or pets pull, suck or bite your resin jewelry piece.  Your resin jewelry piece is delicate. 

Please keep in mind that current resin technologies (the jeweler’s grade molding medium) have varying degrees of slight yellowing over time (UV light speeds this yellowing as the hardeners absorb UV light). It is the nature of the substances; usually the solvent hardeners that are the problem. Chemically speaking, some companies (the ones who advertise “non-yellowing resins”) add blue tint to these hardeners, or UV absorbents to try to make the clarity last, but since the absorbents are not catalytic, they eventually break down, and the resin gets a yellow tint-if you have taken chemistry, think of it as a half-life.

As such, when purchasing these pieces as keepsake jewelry, or to “pass down to someone,” please keep this in mind. It does not change that your  keepsakes are encased and preserved, just that the coloring may slightly change in 2, 5, or even 10 years. I use a resin that is specifically made for jewelry, but in my experience, and the experience of older jewelers under whom I have mentored who have been working with this substance for 35+ years-all resins slightly yellow eventually. I don’t want this to deter you from purchasing a piece, I only want to be honest and transparent about my work.