– Where do you ship?
We ship to anywhere in the world.
Please see our Delivery Information page for more information.
– How do I pay? Is it secure?
We use Payfast as our payments processing service to enable easy, secure and instant transfer of money for your purchases.
We also accept Electronic Fund Transfers. (EFT’s)
– How do I track my order?
- You can check the status of your shipment by logging in to your account, and clicking on your order.
- When we ship your order, you will receive a tracking number by email.
– Why should I provide my real email and phone number when I order? I don’t want spam.
Your information stays privately with us and we wouldn’t ever want to spam you. It’s important to have a way for our customer service team to contact you about your order so nothing surprising happens! Inaccurate credit card information is a finger’s slip away and occasionally your selection is so stellar that it’s on backorder. We also want to make sure you get our email confirmation as a record of the order. Working with customers makes us happy; we just need a way to keep the lines of communication open.
– I put the wrong shipping address, or made a mistake on my order, can you change it?
If you receive an order confirmation email and notice a mistake with the order, please call us on 071 853 2323. If your call is after business hours, please leave us a clear and detailed message with your name, phone number and your order number (if available), alternatively, send us an email on firstname.lastname@example.org.
– I have a discount coupon. Where do I enter it to get a discount?
You can enter the discount coupon code during the checkout process. The discount will be applied to your purchase after you’ve entered your code and clicked through to the next screen.
– Do you make custom orders?
– How do I find my ring size?
Having trouble figuring out your ring size? Head on over to our Size Guide.
Our promise to you.
~Only YOUR own materials will ever be used in your Keepsake jewelry. All materials are clearly labelled & organised to ensure we give our 100% promise guarantee.
~ We promise to keep all information and stories relating to each piece of jewelry confidential, unless otherwise granted permission to share.
~We work with all materials with love and respect for the families and their journey’s which brought you to us.
~We will ensure our best handmade quality is put in to each item.
– Do you have an actual store I can come visit?
Nope, no bricks & mortar for us. But although we mainly only exist online, you are welcome to come by the studio by appointment. Please call Megan on 071 853 2323 to make arrangements.
– Where do you get your materials from?
All materials are sourced with extreme care, looking closely at the quality and the life of the insects and plants. We do no harm any insects and the making of our jewelry, and all indigenous butterfly wings are collected and donated by Conservation for Butterflies in South Africa who collects the wings from butterflies that have perished due to natural causes. International butterfly and insect wings are sourced from ethical Butterfly Farms around the globe.
Feathers, snake skin and plant materials are collected from parks, the garden around the studio or the countryside.
– I can see tiny flecks and/or bubbles in my jewelry. Will these reduce the life of my item?
These jewelry art pieces are made by hand with a special preservation process. As with any handmade item, there may be unique characteristics like bubbles, mold lines, and flecks, but they will not harm your item. Every effort is made to reduce bubbles and I’m always trying new preservation techniques, but these inclusions do happen.
I see these inclusions as a beautiful part of the piece, symbolizing the uniqueness of the item. I hope you enjoy your jewelry as much as I enjoy making it!
Regarding the color of your pieces, coloring is completely dependent on your ash / milk color and composition.
A Note on Resin
Please keep in mind that current resin technologies (the jeweler’s grade molding medium) have varying degrees of slight yellowing over time (UV light speeds this yellowing as the hardeners absorb UV light). It is the nature of the substances; usually the solvent hardeners that are the problem. Chemically speaking, some companies (the ones who advertise “non-yellowing resins”) add blue tint to these hardeners, or UV absorbents to try to make the clarity last, but since the absorbents are not catalytic, they eventually break down, and the resin gets a yellow tint-if you have taken chemistry, think of it as a half-life.
As such, when purchasing these pieces as keepsake jewelry, or to “pass down to someone,” please keep this in mind. It does not change that your keepsakes are encased and preserved, just that the coloring may slightly change in 2, 5, or even 10 years. I use a resin that is specifically made for jewelry, but in my experience, and the experience of older jewelers under whom I have mentored who have been working with this substance for 35+ years-all resins slightly yellow eventually. I don’t want this to deter you from purchasing a piece, I only want to be honest and transparent about my work.