GENERAL QUESTIONS:

We use primarily 925 Sterling Silver to make our jewelry.  We also use Copper, Brass & Bronze.

We do not work with Gold.

Nope, no bricks & mortar for us.  But although we mainly only exist online, you are welcome to come by the studio by appointment.  Please call Megan on 071 853 2323 to make arrangements.

Having trouble figuring out your ring size? Head on over to our Size Guide.

Silver, base metals, chains and stones are sourced from reputable national and international suppliers.

All natural materials are sourced with extreme care, looking closely at the quality and the life of the insects and plants that is being used in our resin jewelry. 

Feathers, snake skin and plant materials are collected from parks, the garden around the studio or the countryside.

We do no harm any insects in the making of our jewelry.

Yes, absolutely! They also look beautiful on a chain.

ORDER AND PAYMENT QUESTIONS:

We have a couple of payment options available:

1.  You can process an EFT (Electronic Funds Transfer) from your bank account.

Orders will only be shipped when funds have cleared in our account.  Please note if you make a Direct Debit, where you pay money in at an ATM, please add R45.00 for bank charges.

2. Pay from your PayFast account or use PayFast instant EFT:

PayFast payment service enables easy, secure and instant transfer of money for your purchases.

Information on our PayFast payment gateway:

  • PayFast process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site registered domain name are checked and verified, ensuring the cardholder and merchant that nobody can impersonate PayFast to obtain confidential information
  • PayFast is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions PayFast Internet servers are protected by firewalls and intrusion detection systems
  • The Merchant (Megan Goldner Designs) does not have access to credit details.
  • PayFast continually reviews and enhances its security in line with technological changes.

See detailed information about payments with PayFast here.

3.  You can pay with Mobicred credit facility.

Mobicred is a simple & convenient credit facility that allows you to safely shop online with their participating retailers.

Easy online credit application with an instant response.

Apply here with Mobicred for online shopping credit.

Yes, as soon as you have placed your online order, you will receive an automated email from the website notifying you that the order has been confirmed and this email will also include your invoice.

Your information stays privately with us and we wouldn’t ever want to spam you. It’s important to have a way for our customer service team to contact you about your order so nothing surprising happens! Inaccurate credit card information is a finger’s slip away and occasionally your selection is so stellar that it’s on backorder. We also want to make sure you get our email confirmation as a record of the order. Working with customers makes us happy; we just need a way to keep the lines of communication open.

We ship to anywhere in South Africa.

Please see our Delivery Information page for more information.

We do not ship internationally.

When we ship your order, you will receive a tracking number via email.

Alternatively,  can check the status of your shipment by logging in to your account, and clicking on your order.

Please see our Delivery Information page for more information.

If you receive an order confirmation email and notice a mistake with the order, please call us on 071 853 2323. If your call is after business hours, please leave us a clear and detailed message with your name, phone number and your order number (if available), alternatively, send us an email on megan@megangoldnerdesigns.co.za.

Once you place your order, please know we cannot make changes as this can lead to confusion on our end and an unhappy experience for customers. Please make sure you are certain on your design choice before confirming your order. This includes coloring options for resin pieces.

You can enter the discount coupon code during the checkout process. The discount will be applied to your purchase after you’ve entered your code and clicked through to the next screen.

You will receive an email after purchase which contains your gift certificate information and discount / store credit code. You may print and/or email as you please. 

KEEPSAKE JEWELRY QUESTIONS:

We work with an extremely high volume of orders, and currently this can take 1 – 8 weeks from the time your order / package is received by us, to us until it is ready to be sent.

We work as fast and efficiently as possible to have your beautiful jewelry home to you, however please be mindful that we are our services is high in demand and everything is created by hand.

Please see our Delivery Information page for more information.

It is really quite easy! 

Once you place an order an new tab will open in your browser with the MGD Keepsake Jewelry Information sheet.  This form contains in depth information needed to send your package safely to us.  The MGD Keepsake Jewelry Information sheet will also be emailed to you with your courier collection waybill. 

More information can be found HERE

We will only guarantee sending back remaining ashes and hair.

We will not send back any remaining milk back home, preserved or non preserved and reserve the right to dispose of any unused milk.

Once you place your order, please know we cannot make changes as this can lead to confusion on our end and an unhappy experience for customers. Please make sure you are certain on your design choice before confirming your order. This includes color options for resin and Keepsake pieces. 

Yes.  Please contact Megan directly to make arrangements for this option.

Yes we absolutely do – just order the appropriate piece and state that it is your pet’s ashes or fur that you would like set.

The only inclusion we will combine with milk is hair. Please note not all designs can hold milk & hair, so please check with us before you order.

Fresh, old, frozen or defrosted milk is perfectly fine to send.

Breast milk has amazing properties and does not spoil the way cow’s milk would. It will keep beautifully for the process of creating your precious jewelry.  It will not be good enough for a baby to drink when it gets to me, but it will be perfectly fine for your jewelry.

Please note that most inserts are organic in nature, There might be slight imperfections or unevenness.

Breast Milk  and Memorial ash comes in many different hues and the pictured items are examples only. 

Each item is cast by hand, which allows for each piece to be a unique piece of art.  

All Pictures shown are for illustration purpose only… Actual product coloring may vary slightly due to visual enhancement of computer screens and photo image.   This is a handmade product and slight variations and imperfections may occur. 

For visual effect, White and Grey hair is not suitable to be captured inside resin as is tends to turn translucent. 

MEMORIAL ASH:

We will need 1/4 – 1/2 teaspoon of ash for each item. Please DO NOT send more than this, unless you have an unusually large order.  If you are unsure, please email us.

We can work with however much you have so please contact us via email if you are worried that your amount is too small.

If you are sending something irreplaceable, please do not send us all of what you have!  We have no control over the courier service and although we have never had any unfortunate incidents, we can only take responsibility for your package when it is with us.  All unused ashes will be sent back to you with your order.

BREAST MILK:

We will need approximately 20ml of milk for each item.  10ml is the minimum and 50ml the maximum that can be sent to us.

We will not send back any remaining milk back home, preserved or non preserved and reserve the right to dispose of any unused milk.

We understand this means sometimes only a very small amount will be sent to us, which will be perfectly fine for your order.

HAIR:

A ‘tuft’ of hair with a minimum length of 1cm.  We can combine hair from more than one person.

SAND:

Half a teaspoon for 1 – 2 pieces

FLOWERS: 

Enough to cover approximately 1 teaspoon and please ensure they are fully dried.

More information on the above is provided after an order is placed 

This is absolutely normal given each piece Megan Goldner Designs works with is as individual as you are. Colors of all materials vary from person to person, so there will never be a piece which looks exactly like the next. Please remember each piece is handmade from start to finish, so won’t be flawless like you receive from machine made items. If this is something that may be of concern please discuss with us first as handmade jewellery does not look like store bought, factory finished pieces.

Please check our refunds policy in terms and conditions. Each piece is crafted with heart and soul by Megan.

Each piece takes time, and being handmade there is never a guarantee of a machine finish like something you will find in a store. We understand that each piece holds an emotional bond and connection, however as an artist, Megan can only work with the materials she receives in a way that works for that particular piece. What you see on the website is a picture of someone else’s finished piece, this may not be what you will exactly get – However possibly very close! 

Colors and textures play a huge part in how each piece will work, and by purchasing a design in our store, you are happy to purchase handmade (with love!) and accept there may be slight imperfections. 

In saying this, if there is something wrong with your order which clearly shows was a flaw that could have been managed (judged case by case), we will happily take a look at this and work with fixing your precious item for you. If you feel overly anxious about allowing another person to handle your items (with love and respect) to create your precious keepsakes with, then perhaps having us create for you right now isn’t the best time.

You are also more than welcome to give Megan a call to chat about the process if that will set your mind at ease.

We care dearly about our customers and their heart felt possessions.

Our entire Keepsake range can be personalized with shimmers and colors to customize the items, but unless it’s an original idea, we unfortunately do not take requests for custom Keepsakes.

We pride ourselves on integrity and refuse to copy other artist’s designs.

If you have an original idea, please feel free to get into contact with us 🙂

~ Only YOUR own materials will ever be used in your Keepsake jewelry.   All materials are clearly labelled & organised to ensure we give our 100% promise guarantee.

~ We promise to keep all information and stories relating to each piece of jewelry confidential, unless otherwise granted permission to share.  We do, however, reserve the right to share any and all photo’s of the final products on our website and social media platforms. 

~ We work with all materials with love and respect for the families and their journey’s which brought you to us.

~ We will ensure our best handmade quality is put in to each item.

 ~ We will treat your packages and jewelry with the love, respect and dignity each piece deserves.

RESIN QUESTIONS AND INFORMATION:

These jewelry art pieces are made by hand with a special preservation process. As with any handmade item, there may be unique characteristics like bubbles, mold  lines, and flecks, but they will not harm your item. Every effort is made to reduce bubbles and I’m always trying new preservation techniques, but these inclusions do happen.

I see these inclusions as a beautiful part of the piece, symbolizing the uniqueness of the item. I hope you enjoy your jewelry as much as I enjoy making it!

 

Regarding the color of your pieces, coloring is completely dependent on your ash / milk color and composition.

Resin jewelry is very strong in its hardened state, but here here are some tips to keep your resin pieces in tip top condition:

As we all jewelry, remove your resin jewelry when showering, swimming, sleeping, washing hands, applying creams, perfume or any other beauty products.  Also avoid harsh chemicals as they can strip the color from your resin jewelry piece.

Do not expose your resin piece to extreme hot or cold conditions. For example, do not leave it in a car on a hot day, or have it close to a heat source like an open flame or hair dryer.  Resin becomes malleable when it heats up too much, or can become brittle with extreme cold.  If your resin piece becomes too hot or cold, allow it to come back to ambient room temperature before handling in excessively.  Do not store in direct sunlight. 

If a piece of metal becomes unstuck from your resin piece, DO NOT use regular superglue to stick it back.  Superglue (or any other glue for that matter) will damage your resin piece.  Please contact me if this happens.

Resin can be cleaned with soft cloth, mild soap and water.  You can restore your resin’s shine with a polish made for plastic.

Please do not let your babies, or pets pull, suck or bite your resin jewelry piece.  Your resin jewelry piece is delicate. 

Please keep in mind that current resin technologies (the jeweler’s grade molding medium) have varying degrees of slight yellowing over time (UV light speeds this yellowing as the hardeners absorb UV light). It is the nature of the substances; usually the solvent hardeners that are the problem. Chemically speaking, some companies (the ones who advertise “non-yellowing resins”) add blue tint to these hardeners, or UV absorbents to try to make the clarity last, but since the absorbents are not catalytic, they eventually break down, and the resin gets a yellow tint-if you have taken chemistry, think of it as a half-life.

As such, when purchasing these pieces as keepsake jewelry, or to “pass down to someone,” please keep this in mind. It does not change that your  keepsakes are encased and preserved, just that the coloring may slightly change in 2, 5, or even 10 years. I use a resin that is specifically made for jewelry, but in my experience, and the experience of older jewelers under whom I have mentored who have been working with this substance for 35+ years-all resins slightly yellow eventually. I don’t want this to deter you from purchasing a piece, I only want to be honest and transparent about my work.

  • positive review  absolutely stunning jewellery

    Colette Templeton Avatar Colette Templeton
    September 20, 2019

    positive review  the BEST customer service ever and the assistance, empathy and respect you put into each piece is unbelievable. thank you so much for my item. I still can’t get myself to read the message that came with.

    Jolene Lynch Lange Avatar Jolene Lynch Lange
    September 6, 2019

    positive review  Thank you so much for the beautiful 7 piece stack ring. It is absolutely beautiful. Great service.

    Michelle Steyn Avatar Michelle Steyn
    August 29, 2019
  • positive review  Received my memorial pendent and earrings today with my sons ashes in and I just love them! Everyone who has seen them today commented on them too.

    Candice Olive Wyngaard Avatar Candice Olive Wyngaard
    August 14, 2019

    positive review  Thank you Megan for my most priceless possession. Thank you for putting so much love into making my keep sake bracelet and for capturing my vision. You are so talented!

    Melanie Nagy Avatar Melanie Nagy
    July 23, 2019

    positive review  Thank you so much Megan for our keepsakes. We love our rings and pendant. Absolutely blown away by your detail and service

    Candy Leigh Boyd Avatar Candy Leigh Boyd
    July 17, 2019
  • positive review  Handmade, uniquely designed pieces!

    Charmaine Van Der Merwe Avatar Charmaine Van Der Merwe
    July 2, 2019

    positive review  What a wonderful person Megan is! Went out of her way to accommodate us with our memorial rings, and it came out beautifully. She made us something that we will treasure forever! Kept in contact with the progress, her service is impeccable! Thanx again Megan! Also thank you for the extras you send me 😊❣️

    Cathy Van Onselen Avatar Cathy Van Onselen
    July 1, 2019

    positive review  Megan pays amazing attention to detail and is so passionate about ensuring the happiness of her clients 🙏🏻 thank you Megan for my stunning memorial jewelry ❤

    Celeste Brauteseth Avatar Celeste Brauteseth
    June 25, 2019
  • positive review  Megan made two absolutely stunning necklaces with my father’s ashes infused for my brother and I, the process was so fast and she kept me updated every step of the way. Her customer service from start to finish was impeccable. I definitely recommend Megan Goldner for all your jewellery needs. Thank you so much once again for everything! I absolutely love our necklaces

    Natalee Hansen Avatar Natalee Hansen
    May 21, 2019

    positive review  Thank you Megan for my beautiful gift. You are truely amazing and talented.

    Marisa Ferreira Avatar Marisa Ferreira
    May 14, 2019

    positive review  I absolutely love my beautiful necklace, Now I can always have my Hero with me.

    Nicole Benadé Avatar Nicole Benadé
    May 3, 2019
  • positive review  Thank you for our amazing necklaces.

    Marian Kelly Barber Avatar Marian Kelly Barber
    April 30, 2019

    positive review  Stunning and so incredibly special. Amazing service and Megan is friendly and understands how precious these pieces are.

    Charlene Maritz Avatar Charlene Maritz
    April 30, 2019

    positive review  Thank you for my gorgeous necklace. Your work is pure perfection and your friendly service is greatly appreciated!

    Tanya De Vos Avatar Tanya De Vos
    April 10, 2019
  • positive review  If you are thinking of ordering from Megan Goldner Designs… Do IT NOW!! She has made me 2 incredibly special and absolutely stunning memorial ash pendants. I could not be happier. Her service is awesome and her products are top quality!

    Lindsay Leigh Douglas-Haw Avatar Lindsay Leigh Douglas-Haw
    March 29, 2019

    positive review  Thank you Megan for my special necklace. The love and respect you showed for Ryan’s memory and all the little extra touches was incredibly comforting. Thank you

    Petronella Heukelman Avatar Petronella Heukelman
    March 23, 2019

    positive review  Megan is amazing. I am overjoyed and so in love with the jewellery she made for me. Thank you so much!

    Stephanie Carol Neser Avatar Stephanie Carol Neser
    February 28, 2019
  • positive review  I cannot begin to express my gratitude for the amazing item I purchased. She went out of her way to make me happy and shipped the item at lightening speed. Its even more beautiful than I ever imagined <3 Thank you!!! I'll certainly be back for more - soon 💖😍🥰

    Rene Bee Avatar Rene Bee
    January 17, 2019

    positive review  Thank you for my beautiful keepsake pendant as well as the little surprise. Your service was excellent and very professional – from the courier collecting the ashes to the delivery of my order. I appreciated the e-mails informing me where in the process my order was. This has been a very positive experience – thank you!

    Estelle Engelbrecht Avatar Estelle Engelbrecht
    December 29, 2018

    positive review  This fantastic woman! patient, meticulous and just absolutely wonderful with her pieces! thank you for the unique work which you have created for me in memory of our baby. It has been an absolute pleasure working with you throughout the creation of not only jewellery, but memories. Your love is felt through your work! Thank you xoxo

    Amanda-Lynn Nel Avatar Amanda-Lynn Nel
    December 21, 2018
  • positive review  your work is fantastic! i will recommend you to anyone! thank you so much!!

    Stepheni Smit Avatar Stepheni Smit
    December 20, 2018

    positive review  Thank you for going the extra mile with my stack rings Megan Goldner Designs. Your service is fantastic, your designs amazing, and I’m telling all my friends about you!!!

    Erna Gouws Avatar Erna Gouws
    December 7, 2018

    positive review  Megan is extremely talented. She made my family the most gorgeous, special necklaces that we will treasure forever. We were on a tight timeline and she delivered the most beautiful necklaces with time to spare. Thank you for your hard work Megan.

    Claudine Cook Avatar Claudine Cook
    December 2, 2018
  • positive review  Thank you so much for the beautiful jewelry you made for me. Your service was excellent. Im am very excited about my beautiful jewelry. Thank you

    Mari Griesel Grobler Avatar Mari Griesel Grobler
    November 25, 2018

    positive review  Thank you Megan, you service is impeccable. I was pleased to receive my goods in good order at the drop of the hat and at no extra charge. Your patience and kind guidance at assisting me select the correct present was so lovely to experience. I will definitely purchase another something special. Wishing the very best in your business.

    Wynnertu Brummer Avatar Wynnertu Brummer
    November 14, 2018

    positive review  Beautiful and thoughtfully created 🖤

    Christelle Rautenbach Avatar Christelle Rautenbach
    November 7, 2018
  • positive review  What beautiful work…. thank you for our beautiful Memorial pieces… Fast and friendly service …. wow!!!

    Rudi Desmond Lingenfelder-Marais Avatar Rudi Desmond Lingenfelder-Marais
    October 30, 2018

    positive review  everything! service and designs 100%

    Charlene Boy Burger Avatar Charlene Boy Burger
    October 13, 2018

    positive review  Ons harte loop oor vandag toe hierdie pakkie afgelewer word. Baie dankie Megan, dis net pragtig! ❤️

    Chantal Van Der Walt Avatar Chantal Van Der Walt
    October 10, 2018