GENERAL QUESTIONS:

Absolutely!  Please fill out our Private Comission Inquiry Form with your requirements, and we can discuss your needs.

Please note that I cannot accept returns, exchanges or refunds on custom or personalized orders, unless they arrive damaged or defective.  Please contact me if you have any problems with your order.

Having trouble figuring out your ring size? Head on over to our Size Guide.

We use primarily 925 Sterling Silver to make out jewelry.  We also use Copper, Brass & Bronze.

We do not work with gold.  

Nope, no bricks & mortar for us.  But although we mainly only exist online, you are welcome to come by the studio by appointment.  Please call Megan on 071 853 2323 to make arrangements.

Silver, base metals, chains and stones are sourced from reputable national and international suppliers.

All natural materials are sourced with extreme care, looking closely at the quality and the life of the insects and plants.  We do no harm any insects and the making of our jewelry, and all indigenous butterfly wings are collected and donated by Conservation for Butterflies in South Africa who collects the wings from butterflies that have perished due to natural causes. International butterfly and insect wings are sourced from ethical Butterfly Farms around the globe.

Feathers, snake skin and plant materials are collected from parks, the garden around the studio or the countryside.

Yes, absolutely! They also look beautiful on a chain.

ORDER AND PAYMENT QUESTIONS:

We have a couple of payment options available:

1.  You can process an EFT (Electronic Funds Transfer) from your bank account.

Please note if you make a Direct Debit, where you pay money in at an ATM, please add R45.00 for bank charges.

2. Pay from your PayFast account or use PayFast instant EFT:

PayFast payment service enables easy, secure and instant transfer of money for your purchases.

Information on our PayFast payment gateway

  • Payfast process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site registered domain name are checked and verified, ensuring the cardholder and merchant that nobody can impersonate Payfast to obtain confidential information
  • Payfast is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions Payfast Internet servers are protected by firewalls and intrusion detection systems
  • The Merchant does not have access to credit details
  • Payfast continually reviews and enhances its security in line with technological changes.

See detailed information about payments with PayFast here.

3.  You can pay with Mobicred credit facility.

Mobicred is a simple & convenient credit facility that allows you to safely shop online with their participating retailers.

Easy online credit application with an instant response.

Apply here with Mobicred for online shopping credit.

Yes, once your order has been confirmed, you will receive an invoice via email notifying you that the order has been confirmed with an invoice.

Your information stays privately with us and we wouldn’t ever want to spam you. It’s important to have a way for our customer service team to contact you about your order so nothing surprising happens! Inaccurate credit card information is a finger’s slip away and occasionally your selection is so stellar that it’s on backorder. We also want to make sure you get our email confirmation as a record of the order. Working with customers makes us happy; we just need a way to keep the lines of communication open.

We ship to anywhere in the world.

Please see our Delivery Information page for more information.

When we ship your order, you will receive a tracking number by email.

Alternatively,  can check the status of your shipment by logging in to your account, and clicking on your order.

Please see our Delivery Information page for more information.

If you receive an order confirmation email and notice a mistake with the order, please call us on 071 853 2323. If your call is after business hours, please leave us a clear and detailed message with your name, phone number and your order number (if available), alternatively, send us an email on megan@megangoldnerdesigns.co.za.

Once you place your order, please know we cannot make changes as this can lead to confusion on our end and an unhappy experience for customers. Please make sure you are certain on your design choice before confirming your order. This includes coloring options for resin pieces.

You can enter the discount coupon code during the checkout process. The discount will be applied to your purchase after you’ve entered your code and clicked through to the next screen.

You will receive an email after purchase which contains your gift certificate information and discount / store credit code. You may print and/or email as you please. 

KEEPSAKE JEWELRY QUESTIONS:

We work with an extremely high volume of orders, and currently this can take 3 – 8 weeks from the time your package is received by us, to us until it is ready to be sent.

We work as fast and efficiently as possible to have your beautiful jewelry home to you, however please be mindful that we are our services is high in demand and everything is created by hand.

It is really quite easy! 

Once you place an order an new tab will open in your browser with the MGD Keepsake Jewelry Information sheet.  This form contains in depth information needed to send your package safely to us.  The MGD Keepsake Jewelry Information sheet will also be emailed to you with your courier collection waybill. 

More information can be found HERE

We will only guarantee sending back remaining ashes and hair.

We will not send back any remaining milk back home, preserved or non preserved and reserve the right to dispose of any unused milk.

Once you place your order, please know we cannot make changes as this can lead to confusion on our end and an unhappy experience for customers. Please make sure you are certain on your design choice before confirming your order. This includes color options for resin and Keepsake pieces. 

Yes.  Please contact Megan directly to make arrangements for this option.

Yes we absolutely do – just order the appropriate piece and state that it is your pet’s ashes or fur that you would like set.

The only inclusion we will combine with milk is hair. Please note not all designs can hold milk & hair, so please check with us before you order.

Fresh, old, frozen or defrosted milk is perfectly fine to send.

Breast milk has amazing properties and does not spoil the way cow’s milk would. It will keep beautifully for the process of creating your precious jewelry.  It will not be good enough for a baby to drink when it gets to me, but it will be perfectly fine for your jewelry.

Please note that most inserts are organic in nature, There might be slight imperfections or unevenness.

Breast Milk  and Memorial ash comes in many different hues and the pictured items are examples only. 

Each item is cast by hand, which allows for each piece to be a unique piece of art.  

All Pictures shown are for illustration purpose only… Actual product coloring may vary slightly due to visual enhancement of computer screens and photo image.   This is a handmade product and slight variations and imperfections may occur. 

For visual effect, White and Grey hair is not suitable to be captured inside resin as is tends to turn translucent. 

MEMORIAL ASH:

We will need 1/4 – 1/2 teaspoon of ash for each item. Please DO NOT send more than this, unless you have an unusually large order.  If you are unsure, please email us.


We can work with however much you have so please contact us via email if you are worried that your amount is too small.

If you are sending something irreplaceable, please do not send us all of what you have!  We have no control over the courier service and although we have never had any unfortunate incidents, we can only take responsibility for your package when it is with us.  All unused ashes will be sent back to you with your order.

 

BREAST MILK:

We will need approximately 20ml of milk for each item.  10ml is the minimum and 50ml the maximum that can be sent to us.

We will not send back any remaining milk back home, preserved or non preserved and reserve the right to dispose of any unused milk.

We understand this means sometimes only a very small amount will be sent to us, which will be perfectly fine for your order.

 

HAIR:

A ‘tuft’ of hair with a minimum length of 1cm.  We can combine hair from more than one person.

SAND:

Half a teaspoon for 1 – 2 pieces

FLOWERS: 

Enough to cover approximately 1 teaspoon and please ensure they are fully dried.

 

More information on the above is provided after an order is placed 

This is absolutely normal given each piece Megan Goldner Designs works with is as individual as you are. Colors of all materials vary from person to person, so there will never be a piece which looks exactly like the next. Please remember each piece is handmade from start to finish, so won’t be flawless like you receive from machine made items. If this is something that may be of concern please discuss with us first as handmade jewellery does not look like store bought, factory finished pieces.

Please check our refunds policy in terms and conditions. Each piece is crafted with heart and soul by Megan.

Each piece takes time, and being handmade there is never a guarantee of a machine finish like something you will find in a store. We understand that each piece holds an emotional bond and connection, however as an artist, Megan can only work with the materials she receives in a way that works for that particular piece. What you see on the website is a picture of someone else’s finished piece, this may not be what you will exactly get – However possibly very close! 

Colors and textures play a huge part in how each piece will work, and by purchasing a design in our store, you are happy to purchase handmade (with love!) and accept there may be slight imperfections. 

In saying this, if there is something wrong with your order which clearly shows was a flaw that could have been managed (judged case by case), we will happily take a look at this and work with fixing your precious item for you. If you feel overly anxious about allowing another person to handle your items (with love and respect) to create your precious keepsakes with, then perhaps having us create for you right now isn’t the best time.

You are also more than welcome to give Megan a call to chat about the process if that will set your mind at ease.

We care dearly about our customers and their heart felt possessions.

~ Only YOUR own materials will ever be used in your Keepsake jewelry.   All materials are clearly labelled & organised to ensure we give our 100% promise guarantee.

~ We promise to keep all information and stories relating to each piece of jewelry confidential, unless otherwise granted permission to share.

~ We work with all materials with love and respect for the families and their journey’s which brought you to us.

~ We will ensure our best handmade quality is put in to each item.

 ~ We will treat your packages and jewelry with the love, respect and dignity each piece deserves.

 

RESIN QUESTIONS AND INFORMATION:

These jewelry art pieces are made by hand with a special preservation process. As with any handmade item, there may be unique characteristics like bubbles, mold  lines, and flecks, but they will not harm your item. Every effort is made to reduce bubbles and I’m always trying new preservation techniques, but these inclusions do happen.

I see these inclusions as a beautiful part of the piece, symbolizing the uniqueness of the item. I hope you enjoy your jewelry as much as I enjoy making it!

 

Regarding the color of your pieces, coloring is completely dependent on your ash / milk color and composition.

Resin jewelry is very strong in its hardened state, but here here are some tips to keep your resin pieces in tip top condition:

As we all jewelry, remove your resin jewelry when showering, swimming, sleeping, washing hands, applying creams, perfume or any other beauty products.  Also avoid harsh chemicals as they can strip the color from your resin jewelry piece.

Do not expose your resin piece to extreme hot or cold conditions. For example, do not leave it in a car on a hot day, or have it close to a heat source like an open flame or hair dryer.  Resin becomes malleable when it heats up too much, or can become brittle with extreme cold.  If your resin piece becomes too hot or cold, allow it to come back to ambient room temperature before handling in excessively.  Do not store in direct sunlight. 

If a piece of metal becomes unstuck from your resin piece, DO NOT use regular superglue to stick it back.  Superglue (or any other glue for that matter) will damage your resin piece.  Please contact me if this happens.

Resin can be cleaned with soft cloth, mild soap and water.  You can restore your resin’s shine with a polish made for plastic.

Please do not let your babies, or pets pull, suck or bite your resin jewelry piece.  Your resin jewelry piece is delicate. 

Please keep in mind that current resin technologies (the jeweler’s grade molding medium) have varying degrees of slight yellowing over time (UV light speeds this yellowing as the hardeners absorb UV light). It is the nature of the substances; usually the solvent hardeners that are the problem. Chemically speaking, some companies (the ones who advertise “non-yellowing resins”) add blue tint to these hardeners, or UV absorbents to try to make the clarity last, but since the absorbents are not catalytic, they eventually break down, and the resin gets a yellow tint-if you have taken chemistry, think of it as a half-life.

As such, when purchasing these pieces as keepsake jewelry, or to “pass down to someone,” please keep this in mind. It does not change that your  keepsakes are encased and preserved, just that the coloring may slightly change in 2, 5, or even 10 years. I use a resin that is specifically made for jewelry, but in my experience, and the experience of older jewelers under whom I have mentored who have been working with this substance for 35+ years-all resins slightly yellow eventually. I don’t want this to deter you from purchasing a piece, I only want to be honest and transparent about my work.

  • 5 star review  Thank you Megan for my beautiful pendant and that you were willing to adapt your design to my wishes! I’m wearing it with love and showing it off to all – interested or not! I was still thinking the piece is in production when you sent me the tracking number and the very next day I received my parcel. Thank you for your great service, quality jewelry and the overall pleasant experience of talking and doing business with you. Blessings in abundance!

    thumb Amanda Carstens
    7/27/2018

    5 star review  Awesome product and service!!!!

    thumb Liana Maritz Thomas
    6/23/2016

    5 star review  Absolutely love your jewellery – each piece has its own story and magic – wish i could buy more!

    thumb Michelle Andrea Huxham
    8/17/2015
  • 5 star review  What fantastic, friendly, efficient service from Magan.

    thumb Jennifer Manser
    8/30/2017

    5 star review  Megan, thank you so much for the amazing memorial pendant! It means soooo much to me! It’s perfect! Now my dad will always be with me.

    thumb Chris Coetzee
    7/12/2017

    5 star review  Amazing service! Incredible product! I’m one happy customer! I can highly recommend Megan Göldner Designs!

    thumb Gabi Milne
    8/05/2016
  • 5 star review  Beautiful designs, quick and friendly service and helpful creative suggestions. Thank you Megan!

    thumb Rosa Vermeulen
    7/30/2016

    Thank you so much for the beautiful jewelry you made for me. Your service was excellent. Im am very excited about my beautiful jewelry. Thank you

    thumb Mari Griesel Grobler
    11/25/2018

    5 star review  What a wonderful friendly person to deal with, Megan made me two versions of my pendant so I could pick which one I preferred. So much patience and so accommodating! And the final product is better than we imagined! Thank you so much Megan

    thumb Bronwyn Keefer
    6/07/2017
  • 5 star review  Absolutely stunning jewelry and brilliant service! I am truly happy all round!

    thumb Elaine van Wyk
    6/14/2017

    5 star review  I’ve placed an order last week, and the driver already delivered it today. The necklace looks amazing and exactly what I wanted it to be, Thanks so much for your the prompt communication and awesome piece of jewelry!!

    thumb Laura de Craen
    12/09/2015

    5 star review  I absolutely adore my Dandelion sphere and my next order is following… Great service every step of the way. Thanks so much!!!

    thumb Lani Hamman
    11/17/2016
  • 5 star review  Love all my pieces that I have so far. Thank you for the stunning and unique items that you creating with your magic hands

    thumb Mary-Anne Pietersen-Snyman
    3/30/2016

    5 star review  Beautiful work

    thumb Nicky Tutte
    6/28/2018

    5 star review  Excellent service from Megan and the pendants are absolutely gorgeous. You have to check out this site. I am so happy with the pieces I will be receiving as birthday/Anniversary gifts. Thank you again.

    thumb Sacha Fraser
    10/19/2016
  • 5 star review  I ordered from Megan not sure what to expect. I was wowed on every level!!!! Her necklaces are absolutely stunning and I will be hard pressed to give any of them away!

    thumb Sam Brown
    3/30/2017

    Megan is extremely talented & gifted and an absolute Angel! I needed a Cherry Blossom ring for my daughter’s birthday – it was something she’d seen amongst Megan’s items. I made an enquiry just 6 days before the birthday and needed it to arrive by the 5th day. What a pleasant and easy experience it was to deal with Megan – I made the enquiry and received a very swift response – there was no stock of the ring but within 24 hours Megan had created one for me and it was at the courier’s to make it’s way to me from Durban to Cape Town, and it arrived in plenty of time. Needless to say it was a huge hit – my daughter was overwhelmed and in awe because she’d assumed that it were all out of stock and no longer for sale. Thank you Megan! xxx

    thumb Alison Du Plessis
    9/05/2018

    5 star review  Thank you for my beautiful dandilion necklace I just received it today and it is beautiful.

    thumb Elfrieda du Plessis
    12/05/2016
  • 5 star review  I just love my beautiful Dandelion pendant. Full of wishes and awesome service to top it off.. Thank you so much

    thumb Madelein Wessels
    6/01/2016

    5 star review  Megan your work is amazing!! Beyond special! So so so unique..thanks so so much for my lovely baby dust pendants��

    thumb Christa En Louis Slabbert
    5/23/2017

    5 star review  After going on a shopping spree on the very fun online sale(2items),�.I eventually picked up the package that was delivered to our friends house last week. The jewelry is even more beautiful than the the pics,I will most definitely order again!.

    thumb Lianda Colquhoun
    8/14/2017
  • 5 star review  Thank you so much for a beautiful Dandelion pendant for a 30th Birthday gift!! Had it in my hands couriered to JHB within 7days after order was placed. My next order will be my boys’ first haircuts. Cannot wait!!

    thumb Riëtte Bester
    7/06/2017

    5 star review  Original, young new ideas, made with care and love.

    thumb Santa Van Der Schyff
    8/17/2017

    5 star review  Thank you Megan for assisting hubby and Hanna with my Mother’s Day gift. It means the world to me

    thumb Natalie Göldner
    5/14/2017
  • 5 star review  Just received my order of pendants and they are beyond awesome!!! Great service as well!

    thumb Donna Swanepoel
    6/15/2016

    5 star review  I just received my moon pendant. It is the moon on the night I was born, I am giving it to my mom for her birthday. She is going to love it so so much!!! Thank you Megan!

    thumb Samantha Joubert Harrison
    4/21/2017

    5 star review  I popped into Megan to pick up a Dandelion Orb for my daughter’s birthday. Megan is an absolutely charming person who didn’t mind spending nearly an hour chatting about her work and letting me touch just about everything. Thank you, Megan. This was a very special time for me.

    thumb Coral McRae
    7/29/2016
  • 5 star review  Such pretty jewelry…as i see it..it looks so soft..and it gives you the idea of calming and relaxing..specialy the colours..with silver..mixed..and its ellegance..and every one would notice if you where them with the right outfits..�

    thumb Marlene Swanepoel
    9/02/2017

    5 star review  Thank you, Megan for capturing a piece of my special day in the form of my stunning new necklace! The flowers from my wedding bouquet turned out beautifully 🙂 You are very good at what you do! xx

    thumb Carri van Deventer
    12/09/2015

    5 star review  Megan, I am in total awe of the items I have bought from you! Not only are they unique and out-of-this-world amazing, your impeccable service is a rare but more than appreciated. I will definitely be ordering again from you! Thank you for an amazing product as well as outstanding service! Your newest and maybe biggest fan, Mandy!

    thumb Mandy Snoyman
    8/01/2017