Keepsake Jewellery - How does it work?

The ordering process:

→  Choose your item, check out online and pay for your order online via PayFast, EFT or Mobicred.  If you are processing an EFT, please note your Order number, Name & Surname as the reference. 

Please ask the bank to SMS me the Proof Of Payment to 071 853 2323. 

If you pay from inside the bank OR at an ATM, please add R45.00 to the amount for bank charges. 

→  The MGD Keepsake Information Sheet will automatically download to your computer as soon as your order has been placed,  Please print and complete the form and send with your inserts.  This form also contains valuable packaging instructions. 

If your download is lost in cyberspace, you can download it again from the website.  The download password will be emailed to you along with your order confirmation.  You can also request the form via email (megan@megangoldnerdesigns.co.za) quoting your order number.

Click here to download the form form if it did not download automatically.

→  Seal the completed MGD Keepsake Jewellery Information sheet along with your inserts in an envelope with your name and order number clearly written on the envelope.  We receive many parcels on a daily basis, and this form will identify your parcel when it reaches us.

→  The Courier Guy will collect the item/s from you Monday – Thursday, 08:00 – 16:00.  We do not collect / courier parcels on a Friday, weekend or public holidays.

Please make sure that the parcel is ready for when the driver gets to you.  If you neglect to send the parcel on the arranged date, the courier will be cancelled and you will have to send the parcel to us at your own additional cost.  

→  Your order will be added to the production schedule  as soon as we have received your Proof Of Payment.

→  Your completed order will be sent back to you via the same courier along with any unused inserts with the exception of breast milk.

Please also see our FAQ here

Discount

We understand that sometimes more than 1 or two Keepsake items is needed, and therefore we offer a 10 % discount on your cart total with your purchase of 4 or more items in the Keepsake range.

Please email Megan on megan@megangoldnerdesigns.co.za with your order number before you make payment so that the discount can be applied manually.

*Discount excludes any items that is on sale on the website.  
These items are indicated with a red 'SALE' badge.
*Discount excludes custom designed items

Color & Shimmer

Megan Goldner Designs offers a range of free colors, shimmers, flakes and flecks to personalize your order with.

All you need to do is take a look at what we have and add this to your order details in the notes section when placing your order.  You don’t have to add color, and can choose to keep to the natural color of the inserts. 

You can see the options on our color chart HERE.

How to package your items:

It is really quite easy! 

All packaging information can be found on the MGD Keepsake Jewellery Information sheet downloadable after your purchase. 

If your form got lost in cyber space, your can request another from Megan directly by quoting your order number.

All inclusions MUST be accompanied by this form as it ties your inclusions to your order.

How much do you need to send?

We can work with the least possible amount of cremains, hair or breast milk possible.

General rule to thumb:

Cremains – 1/4 – 1 teaspoon of ash for each item.  Please DO NOT send more than this, unless you have an unusually large order.  If you are unsure, please contact us. 

Breast milk – We will need approximately 15 – 20ml of milk for each item.  10ml is the minimum and 50ml the maximum that can be sent to us.  

We understand this means sometimes only a very small amount will be sent to us, which will be perfectly fine for your order.  The preservation and dehydration process is a lengthy one.  Please allowed the time we need to make sure that we provide you with the best quality item. 

We will not send back any remaining milk, preserved or non preserved and reserve the right to dispose of any unused milk.

Umbilical cord – If you wish to have your umbilical cord inserted in your item/s, please send it to us dried and in ground up powder formWe DO NOT process umbilical cords.

Hair:  A ‘Tuft’ of hair with a minimum length of 1cm. 

Flowers, fabric, sand, rocks or any other organic materials:  We will need enough to cover 1 tablespoons depending on the product.  Please check with us if you are unsure.  All items must be 100% dry before sending it to us.

More information on the above is provided to you in the MGD Keepsake Jewellery Information Sheet with will download to your computer after your order has been placed 

PLEASE NOTE:  All inclusions MUST be 100% dry (with the exclusion of breast milk) when sending it to me.
Please DO NOT send more than the required amount, as it might incur extra courier fees which will be charged to your account.  If you are unsure about the amount to be send, give us a call.

The simple answer is that we want to give you the most cost effective option to get your items to us, or delivered to you.

Sometimes companies will advertise ‘Free Delivery’, when in fact, the shipping fees is added into their product price.  This might not be a bad thing when you look at the price of a single item, but when you purchase multiple items, you are paying multiple hidden shipping costs.  We are MGD feel that this is unfair towards our clients, so we show you upfront what shipping is costing us (we don’t add mark up on shipping) and you.

We hope that this clarifies the shipping costs on our website, but if you have any questions, please feel free to email Megan directly on:  megan@megangoldnerdesigns.co.za

See our detailed Delivery Information and lead times.

Kid's Drawings

As soon as you have placed your online order, you forward the artwork to megan@megangoldnerdesigns.co.za with your order number as reference.

The picture doesn’t have to be a specific format or size, but we do ask that you hold your camera perpendicular to the drawing when you take the photo, or that you scan the picture to your computer.  As all artworks vary, we will send you a sample of what the piece will look like for approval before starting on the final piece

Attention to detail:

We understand that purchasing a Keepsake items is an emotional process and we would like to give you peace of mind by making the process as easy as possible.

You will receive regular updates from us regarding your order.  Please be on the lookout for these.

Your parcel will stay sealed in it’s envelope, in a safe and secure filing space until we are ready to work with it.

All work surfaces is thoroughly cleaned and sterilized so that we, and you, have the peace of mind that there is NEVER any chance of cross-contamination. 

Your parcel contents is handled with care and respect during the process, and work surfaces are again cleaned and sterilized after we are done working with your inserts.

Frequently asked questions:

You can see our Frequently asked questions HERE

 

Unfortunately, Megan is also no stranger to the loss of loved ones and beloved pets.  In October 2003 she lost her brother in a tragic car accident and more recently, in June 2017, she lost her dad to a heart attack.

Megan’s thoughts on the Keepsake memorial items she creates:

‘I believe that by creating a tangible Keepsake Jewellery item, I am also creating an intangible experience of having your loved one close to your when you need it most.  By doing what I do, I am helping people heal in the most personal way possible, which in turn, helps to heal me.’

 

MGD #designingmemories
What our customes say.fw

  • positive review  just love the designs. beautiful

    Leandra Opperman Avatar Leandra Opperman
    April 1, 2020

    positive review  Ek het my ring set ontvang. Ek is verlief.. So Baie dankie Dat Ek kan deel in jou beautiful hande werk. Dankie ook vir spoedige diens en terugvoer. Groete Cindy Van Staden

    Cindy van Staden Avatar Cindy van Staden
    March 13, 2020

    positive review  Megan made me my stunning rose petal memorial beads that came out so beautifully ! Brilliant customer service from her and I was included in every step of the process – I’d definitely recommend her services and work 🥰

    Hayley Pedersen Avatar Hayley Pedersen
    March 11, 2020
  • positive review  Words cannot express the how happy I am that I found Megan. She made this beautiful keepsake necklace after I lost my darling Scrabble, my 15-year old cat. From the very first moment she made me feel at peace and comfortable, and made the effort to give me a call to explain exactly how the process works. She made my beautiful keepsake necklace so quickly and truly understands what her clients are going through. She has exceeded my expectations and has brought closure to not only me, but to my husband as well. Bonus: she added these cute heart pockets, and we can take our boy with us wherever we go. Megan, thank you SO much. I will eternally be grateful. You are absolutely an angel sent from heaven. ❤️❤️❤️

    Natanya du Plessis - Mostert Avatar Natanya du Plessis – Mostert
    March 10, 2020

    positive review  Great great customer care and beautiful work delivered as promised!! Amazing value for money – would recommend her to anybody without a doubt!

    Claire Hudson van Aswegen Avatar Claire Hudson van Aswegen
    March 9, 2020

    positive review  So passionate about what she does!! Best product and service ✔

    Michelle De Jager Avatar Michelle De Jager
    March 7, 2020
  • positive review  I cherish my keepsake necklace every day. Thank you for giving me some beautiful from something painful.

    Kyleigh Malkin-Page Avatar Kyleigh Malkin-Page
    March 6, 2020

    positive review  I ordered a keepsake necklace for my moms birthday and she really loves it. It was a really special gift for her and it wouldn’t have been possible without Megan. She gave us a beautiful and special item to remember my grandfather. Thank you Megan!

    Nicole Megan Sherratt Avatar Nicole Megan Sherratt
    March 2, 2020

    positive review  Great customer service and the quickest turn around time. Thank you so much Megan.

    Lindy Koekemoer Avatar Lindy Koekemoer
    February 4, 2020
  • positive review  Ek kan nie genoeg dankie sê vir Megan vir my pragtige ring nie. Ek is verlief en versot op my ring. Sal Megan regtig aan beveel sy is super awesome. Haar werk is uitsteekend en so mooi. Kan nie wag om my volgende pragstuk te bestel nie

    Helet Jordaan Avatar Helet Jordaan
    January 9, 2020

    positive review  ❤️ Love my pendant made in memory of my Mommy

    Adri Myall Avatar Adri Myall
    January 7, 2020

    positive review  Thank you Megan. My beautiful husband will be close to my heart always ❤️

    Melissa Rowlston Avatar Melissa Rowlston
    November 9, 2019
  • positive review  absolutely stunning jewellery

    Colette Templeton Avatar Colette Templeton
    September 20, 2019

    positive review  the BEST customer service ever and the assistance, empathy and respect you put into each piece is unbelievable. thank you so much for my item. I still can’t get myself to read the message that came with.

    Jolene Lynch Lange Avatar Jolene Lynch Lange
    September 6, 2019

    positive review  Thank you so much for the beautiful 7 piece stack ring. It is absolutely beautiful. Great service.

    Michelle Steyn Avatar Michelle Steyn
    August 29, 2019
  • positive review  Received my memorial pendent and earrings today with my sons ashes in and I just love them! Everyone who has seen them today commented on them too.

    Candice Olive Wyngaard Avatar Candice Olive Wyngaard
    August 14, 2019

    positive review  Thank you Megan for my most priceless possession. Thank you for putting so much love into making my keep sake bracelet and for capturing my vision. You are so talented!

    Melanie Nagy Avatar Melanie Nagy
    July 23, 2019

    positive review  Thank you so much Megan for our keepsakes. We love our rings and pendant. Absolutely blown away by your detail and service

    Candy Leigh Boyd Avatar Candy Leigh Boyd
    July 17, 2019
  • positive review  Handmade, uniquely designed pieces!

    Charmaine Van Der Merwe Avatar Charmaine Van Der Merwe
    July 2, 2019

    positive review  What a wonderful person Megan is! Went out of her way to accommodate us with our memorial rings, and it came out beautifully. She made us something that we will treasure forever! Kept in contact with the progress, her service is impeccable! Thanx again Megan! Also thank you for the extras you send me 😊❣️

    Cathy Van Onselen Avatar Cathy Van Onselen
    July 1, 2019

    positive review  Megan pays amazing attention to detail and is so passionate about ensuring the happiness of her clients 🙏🏻 thank you Megan for my stunning memorial jewelry ❤

    Celeste Brauteseth Avatar Celeste Brauteseth
    June 25, 2019
  • positive review  Megan made two absolutely stunning necklaces with my father’s ashes infused for my brother and I, the process was so fast and she kept me updated every step of the way. Her customer service from start to finish was impeccable. I definitely recommend Megan Goldner for all your jewellery needs. Thank you so much once again for everything! I absolutely love our necklaces

    Natalee Hansen Avatar Natalee Hansen
    May 21, 2019

    positive review  Thank you Megan for my beautiful gift. You are truely amazing and talented.

    Marisa Ferreira Avatar Marisa Ferreira
    May 14, 2019

    positive review  I absolutely love my beautiful necklace, Now I can always have my Hero with me.

    Nicole Benadé Avatar Nicole Benadé
    May 3, 2019
  • positive review  Thank you for our amazing necklaces.

    Marian Kelly Barber Avatar Marian Kelly Barber
    April 30, 2019

    positive review  Stunning and so incredibly special. Amazing service and Megan is friendly and understands how precious these pieces are.

    Charlene Maritz Avatar Charlene Maritz
    April 30, 2019

    positive review  Thank you for my gorgeous necklace. Your work is pure perfection and your friendly service is greatly appreciated!

    Tanya De Vos Avatar Tanya De Vos
    April 10, 2019
  • positive review  If you are thinking of ordering from Megan Goldner Designs… Do IT NOW!! She has made me 2 incredibly special and absolutely stunning memorial ash pendants. I could not be happier. Her service is awesome and her products are top quality!

    Lindsay Leigh Douglas-Haw Avatar Lindsay Leigh Douglas-Haw
    March 29, 2019

    positive review  Thank you Megan for my special necklace. The love and respect you showed for Ryan’s memory and all the little extra touches was incredibly comforting. Thank you

    Petronella Heukelman Avatar Petronella Heukelman
    March 23, 2019

    positive review  Megan is amazing. I am overjoyed and so in love with the jewellery she made for me. Thank you so much!

    Stephanie Carol Neser Avatar Stephanie Carol Neser
    February 28, 2019