Keepsake Jewelry - How does it work?

The ordering process:

→  Choose item and pay for your order online via PayFast, EFT or Mobicred.  If you are processing an EFT, please note your Order number, Name & Surname as the reference.  Please also ask the bank to SMS me the Proof Of Payment to 071 853 2323.  If you pay via direct debit, inside the bank or at an ATM, please add R45.00 to the amount for bank charges.

→  When placing your order you will be asked to specify a date on which you wish us to send a courier to collect the inserts from you.  Please note that this date can be up to 7 (seven) business days after the order has been placed. 

As soon as the collection has been booked, we will update your order and email you the courier waybill which must be printed and handed to The Courier Guy with your sealed envelope on the day of collection.

→  The MGD Keepsake Information Sheet will automatically download to your computer as soon as your order has been placed,  Please print and complete the form and send with your inserts.  This form also contains valuable packaging instructions. 

If your download is lost in cyberspace, you can download it again from the website.  The download password can be found in your order confirmation that has been emailed to you, or your can request the form via email (

Click here to download the form form if it did not download automatically.

→  Seal the completed MGD Keepsake Jewelry Information sheet along with your inserts in an envelope with your name and order number clearly written on the envelope.  We receive many parcels on a daily basis, and this form will identify your parcel when it reaches us.

→  We will book The Courier Guy to collect the item/s from you during office hours on the date that was specified in your order.  Collections will take place Monday – Thursday, 08:00 – 16:00.  We do not collect / courier parcels on a Friday.  The Courier does not operate on weekends of public holidays.

Please make sure that the parcel is ready for when the driver gets to you.  If you neglect to send the parcel on the arranged date, the courier will be cancelled and you will have to send the parcel to us at your own additional cost.  

→  Your order will be added to the production schedule and will be sent back to you via The Courier Guy as soon as it has been completed along with any unused inserts with the exception of breast milk.


We understand that sometimes more than 1 or two Keepsake items is needed, and therefore we offer a 15% discount on your cart total with your purchase of 4 or more items in the Keepsake range.

Please email Megan on with your order number before you make payment so that the discount can be applied manually.

*Discount excludes any items that is on sale on the website.  
These items are indicated with a red 'SALE' badge.
*Discount excludes custom designed items.

Color & Shimmer

Megan Goldner Designs offers a range of free colors, shimmers, flakes and flecks to personalize your order with.

All you need to do is take a look at what we have and add this to your order details in the notes section when placing your order.  You don’t have to add color, and can choose to keep to the natural color of the inserts. 

You can see the options on our color chart HERE.

How to package your items:

It is really quite easy! 

All packaging information can be found on the MGD Keepsake Jewelry Information sheet downloadable after your purchase.  If your form got lost in cyber space, your can request another from Megan directly by quoting your order number.

How much do you need to send?


We will need 1/4 – 1 teaspoon of ash for each item.  Please DO NOT send more than this, unless you have an unusually large order.  If you are unsure, please contact us.

We can work with however much you have so please contact us via email if you are worried that your amount is too small.

If you are sending something irreplaceable, please do not send us all of what you have!  We have no control over the courier service and although we have never had any unfortunate incidents, we can only take responsibility for your package when it is with us.  

All unused ashes will be sent back to you with your order.


We will need approximately 20ml of milk for each item.  10ml is the minimum and 50ml the maximum that can be sent to us.  

We will not send back any remaining milk home, preserved or non preserved and reserve the right to dispose of any unused milk.

We understand this means sometimes only a very small amount will be sent to us, which will be perfectly fine for your order.  The preservation and dehydration process is a lengthy one.  Please allowed the time we need to make sure that we provide you with the best quality item. 


A ‘Tuft’ of hair with a minimum length of 1cm. 


We will need enough to cover 1 tablespoons depending on the product.  Please check with us if you are unsure.  All items must be 100% dry before sending it to us.

More information on the above is provided after an order is placed 

Kid's Drawings

As soon as you have placed your online order, you forward the artwork to with your order number as reference.

The picture doesn’t have to be a specific format or size, but we do ask that you hold your camera perpendicular to the drawing when you take the photo, or that you scan the picture to your computer.  As all artworks vary, we will send you a sample of what the piece will look like for approval before starting on the final piece

Attention to detail:

We understand that purchasing a Keepsake items is an emotional process for you, and we would like to make it as easy as possible for you, which will also give you peace of mind.

As soon as we have received your parcel, we will update your online order to let you know that your parcel arrived safely.

Your parcel will stay sealed in it’s envelope, in a safe and secure filing space until we are ready to work with it.

Once your hand made metal elements are done, and we are ready for the next step, all work surfaces is thoroughly cleaned and sterilized so that we, and you, have the peace of mind that there is NEVER any chance of cross-contamination. 

Your parcel contents is handled with care and respect during the process, and work surfaces are again cleaned and sterilized after your order is complete.

Frequently asked questions:

You can see our Frequently asked questions HERE

Unfortunately, Megan is also no stranger to the loss of loved ones and beloved pets.  In October 2003 she lost her brother in a tragic car accident and more recently, in June 2017, she lost her dad to a heart attack.

Megan’s thoughts on the Keepsake memorial items she creates:

‘I believe that by creating a tangible Keepsake Jewelry item, I am also creating an intangible experience of having your loved one close to your when you need it most.  By doing what I do, I am helping people heal in the most personal way possible, which in turn, heals me.’


  • positive review  absolutely stunning jewellery

    Colette Templeton Avatar Colette Templeton
    September 20, 2019

    positive review  the BEST customer service ever and the assistance, empathy and respect you put into each piece is unbelievable. thank you so much for my item. I still can’t get myself to read the message that came with.

    Jolene Lynch Lange Avatar Jolene Lynch Lange
    September 6, 2019

    positive review  Thank you so much for the beautiful 7 piece stack ring. It is absolutely beautiful. Great service.

    Michelle Steyn Avatar Michelle Steyn
    August 29, 2019
  • positive review  Received my memorial pendent and earrings today with my sons ashes in and I just love them! Everyone who has seen them today commented on them too.

    Candice Olive Wyngaard Avatar Candice Olive Wyngaard
    August 14, 2019

    positive review  Thank you Megan for my most priceless possession. Thank you for putting so much love into making my keep sake bracelet and for capturing my vision. You are so talented!

    Melanie Nagy Avatar Melanie Nagy
    July 23, 2019

    positive review  Thank you so much Megan for our keepsakes. We love our rings and pendant. Absolutely blown away by your detail and service

    Candy Leigh Boyd Avatar Candy Leigh Boyd
    July 17, 2019
  • positive review  Handmade, uniquely designed pieces!

    Charmaine Van Der Merwe Avatar Charmaine Van Der Merwe
    July 2, 2019

    positive review  What a wonderful person Megan is! Went out of her way to accommodate us with our memorial rings, and it came out beautifully. She made us something that we will treasure forever! Kept in contact with the progress, her service is impeccable! Thanx again Megan! Also thank you for the extras you send me 😊❣️

    Cathy Van Onselen Avatar Cathy Van Onselen
    July 1, 2019

    positive review  Megan pays amazing attention to detail and is so passionate about ensuring the happiness of her clients 🙏🏻 thank you Megan for my stunning memorial jewelry ❤

    Celeste Brauteseth Avatar Celeste Brauteseth
    June 25, 2019
  • positive review  Megan made two absolutely stunning necklaces with my father’s ashes infused for my brother and I, the process was so fast and she kept me updated every step of the way. Her customer service from start to finish was impeccable. I definitely recommend Megan Goldner for all your jewellery needs. Thank you so much once again for everything! I absolutely love our necklaces

    Natalee Hansen Avatar Natalee Hansen
    May 21, 2019

    positive review  Thank you Megan for my beautiful gift. You are truely amazing and talented.

    Marisa Ferreira Avatar Marisa Ferreira
    May 14, 2019

    positive review  I absolutely love my beautiful necklace, Now I can always have my Hero with me.

    Nicole Benadé Avatar Nicole Benadé
    May 3, 2019
  • positive review  Thank you for our amazing necklaces.

    Marian Kelly Barber Avatar Marian Kelly Barber
    April 30, 2019

    positive review  Stunning and so incredibly special. Amazing service and Megan is friendly and understands how precious these pieces are.

    Charlene Maritz Avatar Charlene Maritz
    April 30, 2019

    positive review  Thank you for my gorgeous necklace. Your work is pure perfection and your friendly service is greatly appreciated!

    Tanya De Vos Avatar Tanya De Vos
    April 10, 2019
  • positive review  If you are thinking of ordering from Megan Goldner Designs… Do IT NOW!! She has made me 2 incredibly special and absolutely stunning memorial ash pendants. I could not be happier. Her service is awesome and her products are top quality!

    Lindsay Leigh Douglas-Haw Avatar Lindsay Leigh Douglas-Haw
    March 29, 2019

    positive review  Thank you Megan for my special necklace. The love and respect you showed for Ryan’s memory and all the little extra touches was incredibly comforting. Thank you

    Petronella Heukelman Avatar Petronella Heukelman
    March 23, 2019

    positive review  Megan is amazing. I am overjoyed and so in love with the jewellery she made for me. Thank you so much!

    Stephanie Carol Neser Avatar Stephanie Carol Neser
    February 28, 2019
  • positive review  I cannot begin to express my gratitude for the amazing item I purchased. She went out of her way to make me happy and shipped the item at lightening speed. Its even more beautiful than I ever imagined <3 Thank you!!! I'll certainly be back for more - soon 💖😍🥰

    Rene Bee Avatar Rene Bee
    January 17, 2019

    positive review  Thank you for my beautiful keepsake pendant as well as the little surprise. Your service was excellent and very professional – from the courier collecting the ashes to the delivery of my order. I appreciated the e-mails informing me where in the process my order was. This has been a very positive experience – thank you!

    Estelle Engelbrecht Avatar Estelle Engelbrecht
    December 29, 2018

    positive review  This fantastic woman! patient, meticulous and just absolutely wonderful with her pieces! thank you for the unique work which you have created for me in memory of our baby. It has been an absolute pleasure working with you throughout the creation of not only jewellery, but memories. Your love is felt through your work! Thank you xoxo

    Amanda-Lynn Nel Avatar Amanda-Lynn Nel
    December 21, 2018
  • positive review  your work is fantastic! i will recommend you to anyone! thank you so much!!

    Stepheni Smit Avatar Stepheni Smit
    December 20, 2018

    positive review  Thank you for going the extra mile with my stack rings Megan Goldner Designs. Your service is fantastic, your designs amazing, and I’m telling all my friends about you!!!

    Erna Gouws Avatar Erna Gouws
    December 7, 2018

    positive review  Megan is extremely talented. She made my family the most gorgeous, special necklaces that we will treasure forever. We were on a tight timeline and she delivered the most beautiful necklaces with time to spare. Thank you for your hard work Megan.

    Claudine Cook Avatar Claudine Cook
    December 2, 2018
  • positive review  Thank you so much for the beautiful jewelry you made for me. Your service was excellent. Im am very excited about my beautiful jewelry. Thank you

    Mari Griesel Grobler Avatar Mari Griesel Grobler
    November 25, 2018

    positive review  Thank you Megan, you service is impeccable. I was pleased to receive my goods in good order at the drop of the hat and at no extra charge. Your patience and kind guidance at assisting me select the correct present was so lovely to experience. I will definitely purchase another something special. Wishing the very best in your business.

    Wynnertu Brummer Avatar Wynnertu Brummer
    November 14, 2018

    positive review  Beautiful and thoughtfully created 🖤

    Christelle Rautenbach Avatar Christelle Rautenbach
    November 7, 2018
  • positive review  What beautiful work…. thank you for our beautiful Memorial pieces… Fast and friendly service …. wow!!!

    Rudi Desmond Lingenfelder-Marais Avatar Rudi Desmond Lingenfelder-Marais
    October 30, 2018

    positive review  everything! service and designs 100%

    Charlene Boy Burger Avatar Charlene Boy Burger
    October 13, 2018

    positive review  Ons harte loop oor vandag toe hierdie pakkie afgelewer word. Baie dankie Megan, dis net pragtig! ❤️

    Chantal Van Der Walt Avatar Chantal Van Der Walt
    October 10, 2018