Keepsake Jewelry - How does it work?

The ordering process:

  • Choose item and pay for your order online via PayFast, Mobicred or EFT.  If you are processing an EFT, please note your Order number, Name & Surname as the reference.  Please also ask the bank to SMS me the Proof Of Payment to 071 853 2323.  If you pay via direct debit, inside the bank or at an ATM, please add R45.00 to the amount for bank charges.
  • On your order, specify the date on which you wish us to send a courier to collect the inserts from you.  Please note that this date can be up to 7 (seven) business days after the order has been placed. The Courier does not operate on weekends of public holidays.
  • Download, print and fill in the MGD Keepsake Jewelry Information Sheet (Click here to download).  There will also be an automatic download to your computer after the order has been placed.
  • If your download is lost in cyberspace, you and download it again.  The download password will be emailed to you with your order confirmation.
  • If you cannot find the password, please email Megan ( for the password or form.  Please remember to quote your order number as reference.
  • Seal the completed MGD Keepsake Jewelry Information sheet in an envelope with the inserts.  We receive many parcels on a daily basis, so this form is important as it will identify your parcel when it reaches us.
  • We will book The Courier Guy to collect the item/s from you during office hours on the date that was specified in your order.  Collections will take place Monday – Thursday, 08:00 – 16:00.  We do not collect / courier parcels on a Friday.
  • As soon as the collection has been booked, we will update your order and email you the courier waybill which must be printed and handed to The Courier Guy with your sealed envelope on the day of collection.
  • As soon as we have received your parcel from The Courier Guy, we will update your order to let you know.
  • Your order will then be slotted into the production schedule and will be sent back to you with The Courier Guy.

Color, shimmer, flakes and flecks

Megan Goldner Designs offers a range of free colors, shimmers, flakes and flecks to personalize your order with.

All you need to do is take a look at what we have and add this to your order details within your notes. 

You can see the options on our color chart HERE.

MGD Keepsake Jewelry Information Sheet

In MGD Keepsake Jewelry Information Sheet download, you will find important information on how to package your inserts and get your parcel ready for courier collection.

PLEASE NOTE!:  This form must be sent with your parcel as it will identify your parcel as yours.

The MGD Keepsake Jewelry Information Sheet will automatically download after the order has been placed, or it can be downloaded again after the purchase has been completed.  The password will be sent to you with your order confirmation.

If your download is lost in cyberspace, you are also welcome to download if from HERE.

Please note that the website file download is password protected, and you will have to enter the password that you have received with your order confirmation in order to download the file.

How to package your items:

It is really quite easy! 

Once you place an order an new tab will open in your browser with the MGD Keepsake Jewelry Information sheet.  This form contains in depth information needed to send your package safely to us. 

How much do you need to send?


We will need 1/4 – 1/2 teaspoon of ash for each item. Please DO NOT send more than this, unless you have an unusually large order.  If you are unsure, please email us.

We can work with however much you have so please contact us via email if you are worried that your amount is too small.

If you are sending something irreplaceable, please do not send us all of what you have!  We have no control over the courier service and although we have never had any unfortunate incidents, we can only take responsibility for your package when it is with us.  All unused ashes will be sent back to you with your order.



We will need approximately 20ml of milk for each item.  10ml is the minimum and 50ml the maximum that can be sent to us.

We will not send back any remaining milk back home, preserved or non preserved and reserve the right to dispose of any unused milk.

We understand this means sometimes only a very small amount will be sent to us, which will be perfectly fine for your order.



A ‘tuft’ of hair with a minimum length of 1cm.  We can combine hair from more than one person.


Half a teaspoon for 1 – 2 pieces


Enough to cover approximately 1 teaspoon and please ensure they are fully dried.


More information on the above is provided after an order is placed 

Kid's Drawings

As soon as you have placed your online order, you forward the artwork to with your order number as reference.

The picture doesn’t have to be a specific format or size, but we do ask that you hold your camera perpendicular to the drawing when you take the photo, or that you scan the picture to your computer.  As all artworks vary, we will send you a sample of what the piece will look like for approval before starting on the final piece

Attention to detail:

We understand that this is an emotional process for you, and we would like to make it as simple as possible for you, and also give you peace of mind.

As soon as we have received your parcel, we will update your online order to let you know that your parcel arrived safely.

Your parcel will stay sealed in it’s envelope, in a safe and secure filing space until we are ready to work with it.

Once your Silver elements are done, and we are ready for the next step, all work surfaces is thoroughly cleaned and sterilized so that we, and you, have the peace of mind that there is NEVER any chance of cross-contamination. 

Your parcel contents is handled with care and respect during the process, and work surfaces are again cleaned and sterilized after your order is complete.

Frequently asked questions:

You can see our Frequently asked questions HERE

Megan is no stranger the loss of loved ones and beloved pets.  In October 2003 she lost her brother in a tragic car accident, and more recently, in June 2017, she lost her dad to a heart attack. 

‘I believe that by creating a tangible Keepsake Jewelry item, I also create an intangible experience of having your loved one close to you when you need it most.  By doing what I do, I am helping people heal in the most personal way possible, which in turn, heals me.’  – Megan

  • 5 star review  Megan, thank you, thank you, thank you. These pendants are absolutely beautiful & I just know my girls will LOVE them. Thank you also to your wonderful, friendly driver for venturing out on such mizzie day to deliver them to me.

    Veronica Schnippenkoetter Avatar Veronica Schnippenkoetter
    July 9, 2016

    5 star review  Original, young new ideas, made with care and love.

    Santa Van Der Schyff Avatar Santa Van Der Schyff
    August 17, 2017

    5 star review  Duisende dankies vir n stunning pedant! en uitstekende diens!

    Ilse Pretorius Avatar Ilse Pretorius
    August 1, 2016
  • 5 star review  Excellent service from Megan and the pendants are absolutely gorgeous. You have to check out this site. I am so happy with the pieces I will be receiving as birthday/Anniversary gifts. Thank you again.

    Sacha Fraser Avatar Sacha Fraser
    October 19, 2016

    5 star review  Love the skeleton leaf and dandelion necklaces you made for my mummy. Your service is amazing and you keep your clients up to date. Love love love ❤️

    Cherise Vogt Avatar Cherise Vogt
    September 13, 2016

    5 star review  I absolutely adore my Dandelion sphere and my next order is following… Great service every step of the way. Thanks so much!!!

    Lani Hamman Avatar Lani Hamman
    November 17, 2016
  • positive review  Thank you Megan, you service is impeccable. I was pleased to receive my goods in good order at the drop of the hat and at no extra charge. Your patience and kind guidance at assisting me select the correct present was so lovely to experience. I will definitely purchase another something special. Wishing the very best in your business.

    Wynnertu Brummer Avatar Wynnertu Brummer
    November 14, 2018

    positive review  Thank you Megan for my most priceless possession. Thank you for putting so much love into making my keep sake bracelet and for capturing my vision. You are so talented!

    Melanie Nagy Avatar Melanie Nagy
    July 23, 2019

    positive review  Stunning and so incredibly special. Amazing service and Megan is friendly and understands how precious these pieces are.

    Charlene Maritz Avatar Charlene Maritz
    April 30, 2019
  • positive review  This fantastic woman! patient, meticulous and just absolutely wonderful with her pieces! thank you for the unique work which you have created for me in memory of our baby. It has been an absolute pleasure working with you throughout the creation of not only jewellery, but memories. Your love is felt through your work! Thank you xoxo

    Amanda-Lynn Nel Avatar Amanda-Lynn Nel
    December 21, 2018

    5 star review  Got my Dandelion Wish pendant today, it is so beautiful, thank you!

    Nikki Marais Avatar Nikki Marais
    April 17, 2016

    5 star review  Megan, I am in total awe of the items I have bought from you! Not only are they unique and out-of-this-world amazing, your impeccable service is a rare but more than appreciated. I will definitely be ordering again from you! Thank you for an amazing product as well as outstanding service! Your newest and maybe biggest fan, Mandy!

    Mandy Snoyman Avatar Mandy Snoyman
    August 1, 2017
  • 5 star review  Thank you Megan for your beautiful dandelion pendant. Crafted with love and it shows. I was so excited to receive my parcel today and am in love with my “wish” reminder. Will treasure it around my neck daily x thank you for your professionalism and excellent service.

    Carly Gibbs Avatar Carly Gibbs
    August 5, 2016

    5 star review  Excellent service! Quick delivery! Great gifts! What more can someone ask for!! Thank you

    Ronel De Jager Avatar Ronel De Jager
    May 5, 2016

    5 star review  Love all my pieces that I have so far. Thank you for the stunning and unique items that you creating with your magic hands

    Mary-Anne Pietersen-Snyman Avatar Mary-Anne Pietersen-Snyman
    March 30, 2016
  • positive review  If you are thinking of ordering from Megan Goldner Designs… Do IT NOW!! She has made me 2 incredibly special and absolutely stunning memorial ash pendants. I could not be happier. Her service is awesome and her products are top quality!

    Lindsay Leigh Douglas-Haw Avatar Lindsay Leigh Douglas-Haw
    March 29, 2019

    5 star review  Ordered a Dandelion Pendant via email. Friendly and efficient service. My pendant has arrived and it is more beautiful than I anticipated. Thanks you xxx

    Brenda Carstens Avatar Brenda Carstens
    May 11, 2016

    5 star review  Thank you Megan for my beautiful pendant and that you were willing to adapt your design to my wishes! I’m wearing it with love and showing it off to all – interested or not! I was still thinking the piece is in production when you sent me the tracking number and the very next day I received my parcel. Thank you for your great service, quality jewelry and the overall pleasant experience of talking and doing business with you. Blessings in abundance!

    Amanda Carstens Avatar Amanda Carstens
    July 27, 2018
  • 5 star review  Great, snappy service and truly lovely jewelry – thank you Megan!

    Diana Robertson Avatar Diana Robertson
    July 27, 2016

    positive review  Megan is extremely talented. She made my family the most gorgeous, special necklaces that we will treasure forever. We were on a tight timeline and she delivered the most beautiful necklaces with time to spare. Thank you for your hard work Megan.

    Claudine Cook Avatar Claudine Cook
    December 2, 2018

    5 star review  Received a tiger lily necklace and mom loved her birthday pressie

    Mariska Lotter Avatar Mariska Lotter
    October 4, 2015
  • 5 star review  What fantastic, friendly, efficient service from Magan.

    Jennifer Manser Avatar Jennifer Manser
    August 30, 2017

    5 star review  Megan, thank you so much for the amazing memorial pendant! It means soooo much to me! It’s perfect! Now my dad will always be with me.

    Chris Coetzee Avatar Chris Coetzee
    July 12, 2017

    positive review  Ons harte loop oor vandag toe hierdie pakkie afgelewer word. Baie dankie Megan, dis net pragtig! ❤️

    Chantal Van Der Walt Avatar Chantal Van Der Walt
    October 10, 2018
  • positive review  everything! service and designs 100%

    Charlene Boy Burger Avatar Charlene Boy Burger
    October 13, 2018

    positive review  Megan made two absolutely stunning necklaces with my father’s ashes infused for my brother and I, the process was so fast and she kept me updated every step of the way. Her customer service from start to finish was impeccable. I definitely recommend Megan Goldner for all your jewellery needs. Thank you so much once again for everything! I absolutely love our necklaces

    Natalee Hansen Avatar Natalee Hansen
    May 21, 2019

    5 star review  Dankie Dankie Ek het my ringe vandag gekry!!!!Dis mooi verby

    Anelize van Aswegen Avatar Anelize van Aswegen
    April 5, 2018
  • 5 star review  Such talent. Sad you moving so far away but happy I have one of your creations.

    Kirsty Gerretsen Avatar Kirsty Gerretsen
    April 11, 2017

    positive review  I absolutely love my beautiful necklace, Now I can always have my Hero with me.

    Nicole Benadé Avatar Nicole Benadé
    May 3, 2019

    5 star review  Beautiful designs, quick and friendly service and helpful creative suggestions. Thank you Megan!

    Rosa Vermeulen Avatar Rosa Vermeulen
    July 30, 2016