Keepsake Jewelry - How does it work?
The ordering process:
→ Choose item and pay for your order online via PayFast, EFT or Mobicred. If you are processing an EFT, please note your Order number, Name & Surname as the reference. Please also ask the bank to SMS me the Proof Of Payment to 071 853 2323. If you pay via direct debit, inside the bank or at an ATM, please add R45.00 to the amount for bank charges.
→ When placing your order you will be asked to specify a date on which you wish us to send a courier to collect the inserts from you. Please note that this date can be up to 7 (seven) business days after the order has been placed.
As soon as the collection has been booked, we will update your order and email you the courier waybill which must be printed and handed to The Courier Guy with your sealed envelope on the day of collection.
→ The MGD Keepsake Information Sheet will automatically download to your computer as soon as your order has been placed, Please print and complete the form and send with your inserts. This form also contains valuable packaging instructions.
If your download is lost in cyberspace, you can download it again from the website. The download password can be found in your order confirmation that has been emailed to you, or your can request the form via email (email@example.com).
Click here to download the form form if it did not download automatically.
→ Seal the completed MGD Keepsake Jewelry Information sheet along with your inserts in an envelope with your name and order number clearly written on the envelope. We receive many parcels on a daily basis, and this form will identify your parcel when it reaches us.
→ We will book The Courier Guy to collect the item/s from you during office hours on the date that was specified in your order. Collections will take place Monday – Thursday, 08:00 – 16:00. We do not collect / courier parcels on a Friday. The Courier does not operate on weekends of public holidays.
Please make sure that the parcel is ready for when the driver gets to you. If you neglect to send the parcel on the arranged date, the courier will be cancelled and you will have to send the parcel to us at your own additional cost.
→ Your order will be added to the production schedule and will be sent back to you via The Courier Guy as soon as it has been completed along with any unused inserts with the exception of breast milk.
We understand that sometimes more than 1 or two Keepsake items is needed, and therefore we offer a 15% discount on your cart total with your purchase of 4 or more items in the Keepsake range.
Please email Megan on firstname.lastname@example.org with your order number before you make payment so that the discount can be applied manually.
*Discount excludes any items that is on sale on the website.
These items are indicated with a red 'SALE' badge.
*Discount excludes custom designed items.
Color & Shimmer
Megan Goldner Designs offers a range of free colors, shimmers, flakes and flecks to personalize your order with.
All you need to do is take a look at what we have and add this to your order details in the notes section when placing your order. You don’t have to add color, and can choose to keep to the natural color of the inserts.
You can see the options on our color chart HERE.
How to package your items:
It is really quite easy!
All packaging information can be found on the MGD Keepsake Jewelry Information sheet downloadable after your purchase. If your form got lost in cyber space, your can request another from Megan directly by quoting your order number.
How much do you need to send?
We will need 1/4 – 1 teaspoon of ash for each item. Please DO NOT send more than this, unless you have an unusually large order. If you are unsure, please contact us.
We can work with however much you have so please contact us via email if you are worried that your amount is too small.
If you are sending something irreplaceable, please do not send us all of what you have! We have no control over the courier service and although we have never had any unfortunate incidents, we can only take responsibility for your package when it is with us.
All unused ashes will be sent back to you with your order.
We will need approximately 20ml of milk for each item. 10ml is the minimum and 50ml the maximum that can be sent to us.
We will not send back any remaining milk home, preserved or non preserved and reserve the right to dispose of any unused milk.
We understand this means sometimes only a very small amount will be sent to us, which will be perfectly fine for your order. The preservation and dehydration process is a lengthy one. Please allowed the time we need to make sure that we provide you with the best quality item.
A ‘Tuft’ of hair with a minimum length of 1cm.
FLOWERS / FABRIC / SAND / ROCKS OR ANY OTHER ORGANIC MATERIALS:
We will need enough to cover 1 tablespoons depending on the product. Please check with us if you are unsure. All items must be 100% dry before sending it to us.
More information on the above is provided after an order is placed
As soon as you have placed your online order, you forward the artwork to email@example.com with your order number as reference.
The picture doesn’t have to be a specific format or size, but we do ask that you hold your camera perpendicular to the drawing when you take the photo, or that you scan the picture to your computer. As all artworks vary, we will send you a sample of what the piece will look like for approval before starting on the final piece
Attention to detail:
We understand that purchasing a Keepsake items is an emotional process for you, and we would like to make it as easy as possible for you, which will also give you peace of mind.
As soon as we have received your parcel, we will update your online order to let you know that your parcel arrived safely.
Your parcel will stay sealed in it’s envelope, in a safe and secure filing space until we are ready to work with it.
Once your hand made metal elements are done, and we are ready for the next step, all work surfaces is thoroughly cleaned and sterilized so that we, and you, have the peace of mind that there is NEVER any chance of cross-contamination.
Your parcel contents is handled with care and respect during the process, and work surfaces are again cleaned and sterilized after your order is complete.
Frequently asked questions:
Unfortunately, Megan is also no stranger to the loss of loved ones and beloved pets. In October 2003 she lost her brother in a tragic car accident and more recently, in June 2017, she lost her dad to a heart attack.
Megan’s thoughts on the Keepsake memorial items she creates:
‘I believe that by creating a tangible Keepsake Jewelry item, I am also creating an intangible experience of having your loved one close to your when you need it most. By doing what I do, I am helping people heal in the most personal way possible, which in turn, heals me.’
just love the designs. beautiful
April 1, 2020
Ek het my ring set ontvang. Ek is verlief.. So Baie dankie Dat Ek kan deel in jou beautiful hande werk. Dankie ook vir spoedige diens en terugvoer. Groete Cindy Van Staden
March 13, 2020
Megan made me my stunning rose petal memorial beads that came out so beautifully ! Brilliant customer service from her and I was included in every step of the process – I’d definitely recommend her services and work 🥰
March 11, 2020
Words cannot express the how happy I am that I found Megan. She made this beautiful keepsake necklace after I lost my darling Scrabble, my 15-year old cat. From the very first moment she made me feel at peace and comfortable, and made the effort to give me a call to explain exactly how the process works. She made my beautiful keepsake necklace so quickly and truly understands what her clients are going through. She has exceeded my expectations and has brought closure to not only me, but to my husband as well. Bonus: she added these cute heart pockets, and we can take our boy with us wherever we go. Megan, thank you SO much. I will eternally be grateful. You are absolutely an angel sent from heaven. ❤️❤️❤️
March 10, 2020
Great great customer care and beautiful work delivered as promised!! Amazing value for money – would recommend her to anybody without a doubt!
March 9, 2020
So passionate about what she does!! Best product and service ✔
March 7, 2020
I cherish my keepsake necklace every day. Thank you for giving me some beautiful from something painful.
March 6, 2020
I ordered a keepsake necklace for my moms birthday and she really loves it. It was a really special gift for her and it wouldn’t have been possible without Megan. She gave us a beautiful and special item to remember my grandfather. Thank you Megan!
March 2, 2020
Great customer service and the quickest turn around time. Thank you so much Megan.
February 4, 2020
Ek kan nie genoeg dankie sê vir Megan vir my pragtige ring nie. Ek is verlief en versot op my ring. Sal Megan regtig aan beveel sy is super awesome. Haar werk is uitsteekend en so mooi. Kan nie wag om my volgende pragstuk te bestel nie
January 9, 2020
❤️ Love my pendant made in memory of my Mommy
January 7, 2020
Thank you Megan. My beautiful husband will be close to my heart always ❤️
November 9, 2019
absolutely stunning jewellery
September 20, 2019
the BEST customer service ever and the assistance, empathy and respect you put into each piece is unbelievable. thank you so much for my item. I still can’t get myself to read the message that came with.
September 6, 2019
Thank you so much for the beautiful 7 piece stack ring. It is absolutely beautiful. Great service.
August 29, 2019
Received my memorial pendent and earrings today with my sons ashes in and I just love them! Everyone who has seen them today commented on them too.
August 14, 2019
Thank you Megan for my most priceless possession. Thank you for putting so much love into making my keep sake bracelet and for capturing my vision. You are so talented!
July 23, 2019
Thank you so much Megan for our keepsakes. We love our rings and pendant. Absolutely blown away by your detail and service
July 17, 2019
Handmade, uniquely designed pieces!
July 2, 2019
What a wonderful person Megan is! Went out of her way to accommodate us with our memorial rings, and it came out beautifully. She made us something that we will treasure forever! Kept in contact with the progress, her service is impeccable! Thanx again Megan! Also thank you for the extras you send me 😊❣️
July 1, 2019
Megan pays amazing attention to detail and is so passionate about ensuring the happiness of her clients 🙏🏻 thank you Megan for my stunning memorial jewelry ❤
June 25, 2019
Megan made two absolutely stunning necklaces with my father’s ashes infused for my brother and I, the process was so fast and she kept me updated every step of the way. Her customer service from start to finish was impeccable. I definitely recommend Megan Goldner for all your jewellery needs. Thank you so much once again for everything! I absolutely love our necklaces
May 21, 2019
Thank you Megan for my beautiful gift. You are truely amazing and talented.
May 14, 2019
I absolutely love my beautiful necklace, Now I can always have my Hero with me.
May 3, 2019
Thank you for our amazing necklaces.
April 30, 2019
Stunning and so incredibly special. Amazing service and Megan is friendly and understands how precious these pieces are.
April 30, 2019
Thank you for my gorgeous necklace. Your work is pure perfection and your friendly service is greatly appreciated!
April 10, 2019
If you are thinking of ordering from Megan Goldner Designs… Do IT NOW!! She has made me 2 incredibly special and absolutely stunning memorial ash pendants. I could not be happier. Her service is awesome and her products are top quality!
March 29, 2019
Thank you Megan for my special necklace. The love and respect you showed for Ryan’s memory and all the little extra touches was incredibly comforting. Thank you
March 23, 2019
Megan is amazing. I am overjoyed and so in love with the jewellery she made for me. Thank you so much!
February 28, 2019