Keepsake Jewellery - How does it work?
PLACE YOUR ORDER
Place your order directly through our website, or contact us via phone or WhatsApp if you would like assistance choosing the perfect piece.
Payment options available:
• BobPay – Pay with debit or credit card
• PayFast – Pay with debit or credit card via your PayFast account
• EFT – Direct bank transfer
Reference: Your order number
Please WhatsApp your Proof of Payment to 071 853 2323
• Payflex – Pay in interest-free instalments
Once payment has been received, your order is officially confirmed.
PACKAGE YOUR KEEPSAKES & WAIT FOR COLLECTION
Once your order and payment are received, we will book a courier to collect your Keepsakes from your address.
You will receive:
• Your courier waybill
• Full packaging instructions
Both will be sent via email and WhatsApp.
Collection times:
Monday to Thursday, 08:00 – 17:00
We do not collect on Fridays, weekends or public holidays.
Please note that we cannot control the courier’s exact arrival time, so kindly ensure that you or someone at your address is available for the full day.
You will be notified as soon as your parcel safely arrives at our studio.
NB: Lead times only begin once your order, payment and Keepsakes have all been received (whichever happens last).
Orders cannot enter production until payment has cleared.
KEEPSAKES RECEIVED & CREATION BEGINS
As soon as your Keepsakes arrive safely, we will confirm receipt with you.
We then begin crafting your Keepsake jewellery with care and precision. You will receive progress updates via WhatsApp during the creation process.
Each piece is handcrafted individually, with your personal memories at the heart of the design.
ORDER COMPLETED & SENT WITH CARE
Once your Keepsake order is complete, it will be carefully packaged and couriered back to your door.
You will receive tracking details so you can follow its journey.
Click HERE to track your parcel.
Your order will arrive beautifully wrapped, along with any unused Keepsakes, returned to you with the utmost care and respect.
RATE & REVIEW
We would love to hear your feedback. If you are happy with your experience, please feel free to leave a review and tag us on social media.
#mgg #designingmemories
Prefer NOT to order online?
We understand that sometimes more than one keepsake item is needed. For this reason, we offer a 10% discount on your cart total when purchasing four or more standard keepsake items.
How to claim the discount:
Choose EFT as your payment method and submit your order.
WhatsApp us on 071 853 2323 or email megan@megangoldnerdesigns.co.za with your order number before making payment.
The discount will be applied manually and a revised order confirmation will be emailed to you.
You may then complete payment via EFT or your preferred payment method.
Discount exclusions:
Sale items
Custom-designed items
Value-added services such as extra design time, engraving, repairs, resizing, refining
Standard chains, extended chain lengths, and specially ordered chains or stones
Megan Goldner Designs offers a range of free colours, shimmers, flakes, and flecks to personalise your design.
You can specify your colour and design preferences in the Notes section when placing your order.
If you prefer, inserts can also be left natural without added colour or shimmer.
We also offer a premium range of synthetic crushed opal for those wanting an elevated finish.
Our goal is to provide the safest and most cost-effective way to receive your keepsakes and deliver your finished jewellery.
Some businesses advertise “free delivery” by building shipping costs into product prices. While this may seem beneficial for single items, it often results in hidden costs when purchasing multiple items.
We believe in transparency, which is why shipping costs are shown separately and upfront.
We use door-to-door courier services to ensure safe, reliable delivery.
If you have any questions regarding shipping or delivery, please WhatsApp 071 853 2323 or email megan@megangoldnerdesigns.co.za.
Losing a loved one is never easy. Our jewellery offers a meaningful way to keep their memory close.
Each piece is crafted with care, respect, and attention to detail, ensuring it honours the person or pet it represents.
We understand that ordering keepsake jewellery is an emotional process, and our aim is to make it as gentle and supportive as possible.
We specialise in creating handmade keepsake jewellery and décor that preserves treasured memories. You’ll receive regular updates, and where possible, progress photos via WhatsApp.
Your parcel remains sealed and stored securely until we are ready to work with it.
All work surfaces are thoroughly cleaned and sterilised, ensuring there is never any risk of cross-contamination.
Your keepsakes are handled with the utmost care and respect, and we are deeply honoured to be part of your journey.
You can see our Frequently asked questions HERE
