Keepsake Jewellery - How does it work?
PLACE YOUR ORDER
Order online through our website or contact us via phone or WhatsApp – we’re always happy to help you choose your perfect piece.
Payment options available:
- BobPay – Pay with your debit or credit card
- PayFast – Pay with your debit or credit card through your PayFast account
- EFT (Electronic Funds Transfer from your bank to ours)
EFT reference number: Order number
SMS the Proof of Payment to 0718532323. - Payflex – Pay in instalments
PACKAGE YOUR KEEPSAKES AND WAIT FOR THE COURIER TO COLLECT
Once we have received your order and payment, we will book a courier to collect the Keepsakes from you.
The courier booking waybill and packaging instructions will be emailed to you as well as sent via WhatsApp.
Collection times:
Monday – Thursday, 08:00 – 17:00. We do not collect / courier parcels on a Friday, weekend or public holidays.
Unfortunately, we do not have control over what time the courier will arrive at your door, so please make sure that you choose a day on which you (or someone else) are available the whole day to hand your parcel to the courier.
We will let you know as soon as we have received your parcel.
NB! The Lead time is determined from the date the order / payment / Keepsakes have been received. (whichever comes last)
Regrettably, no orders will be processed up until payment has been received. Once everything is in place, your order is added to the production line.
KEEPSAKES RECEIVED & CREATION BEGINS
We will let you know as soon as we have safely received your Keepsakes.
We will then start creating your Keepsake items and keep you up to date via WhatsApp.
ORDER COMPLETION AND SENT WITH CARE
When your beautiful Keepsake order is ready, we will box it up in our stunning packaging and courier it to your door.
You’ll receive tracking details so you can monitor its journey. Click HERE To track your parcel.
Your order will arrive beautifully wrapped, along with any unused Keepsakes, ensuring everything is handled with the utmost care and respect.
We’re here to make this process as easy and as comforting as possible.
Feel free to CONTACT US with any questions you may have.
RATE & REVIEW
We welcome all feedback and would love it if you would rate & review and tag us on any social media posts!
#mgd #designingmemories
We understand that sometimes more than 1 or two Keepsake items is needed, and therefore we offer a 10 % discount on your cart total with your purchase of 4 or more standard Keepsake items.
To claim your 10% discount, choose EFT as your payment method and submit your order. Then please WhatsApp us on 0718532323 or email us on megan@megangoldnerdesigns.co.za with your order number before you make payment.
The discount will be applied manually, and a new order confirmation will be emailed to you with your updated total.
You can then process an EFT or log back into your account and process payment with your preferred payment method.
Discount exclusions:
* Discount excludes sale items.
* Discount excludes custom designed items.
* Discount excludes value added services like extra design time, engraving, repairs, resizing, refining, standard chains, extra lengths on chains and special ordered chains and stones.
Megan Goldner Designs offers a range of FREE colours, shimmers, flakes and flecks to personalise your design with.
Specify your design choices, colours and/or shimmer choices in the Notes section while placing your order.
You can also choose to keep the inserts natural and not add any colour and/or shimmer.
We also have a paid range of synthetic crushed opal which will take your personalisation to the next level.
The simple answer is that we want to give you the safest and most cost-effective option to get your items to us or delivered to you.
Sometimes companies will advertise ‘Free Delivery’, when in fact, the shipping fees is added into their product price. This might not be a bad thing when you look at the price of a single item, but when you purchase multiple items, you are paying multiple hidden shipping costs. We are MGD feel that this is unfair towards our clients, so we show you upfront what the shipping will cost you.
We use Door-To-Door courier services to ensure the safest, most effective and reliable delivery service.
We hope that this clarifies the shipping costs on our website, but if you have any questions, please feel free to WhatsApp us on 0718532323 or email us on megan@megangoldnerdesigns.co.za.
See our detailed Delivery Information and lead times.
Losing a loved one is never easy, and our jewellery provides a meaningful way to keep their memory close. With meticulous attention to detail, we carefully craft each piece with love, respect, and expertise, ensuring it is as unique as the person or pet it commemorates.
We understand that purchasing Keepsake items is an emotional process and we would like to give you peace of mind by making the process as easy as possible.
We specialise in creating beautiful, handmade Keepsake jewellery and decor that preserves the memory of your loved ones and pets. You will receive regular updates and possible progress photos via WhatsApp from us regarding your order.
Your parcel will stay sealed in it’s envelope, in a safe and secure filing space until we are ready to work with it.
All work surfaces are thoroughly cleaned and sterilized so that we, and you, have the peace of mind that there is NEVER any chance of cross-contamination.
Your parcel contents are handled with care and respect during the process, and we are deeply honoured to share this journey with you.
You can see our Frequently asked questions HERE
