Warranties & Returns Policy

Megan Goldner Designs (MGD)

We offer a three-month manufacturing warranty on all items purchased directly from Megan Goldner Designs.
The warranty period starts from the date you receive the goods in person or from the courier.

Manufacturing defects in workmanship or materials.
Any necessary repairs or adjustments identified as a result of normal use during the warranty period.

The warranty does not cover:

Resizing of chains, rings or bracelets.
Oxidation or natural tarnishing of metals.
Normal wear and tear, loss of gemstones, product loss or theft.
Damage caused by accidents, misuse, or neglect, including damage to chains, ear-backs, nose rings or other body jewellery.
Alterations or repairs done by any third party without written authorisation from MGD.

If a defect is discovered, return the item to MGD for inspection.
We will determine whether the defect falls within the warranty.
Shipping and insurance costs for returning items are the customer’s responsibility and are non-refundable.
Items must be returned in their original packaging.

If damage is deemed outside the warranty or occurs after the three-month period, MGD will quote for any repairs.
Customers are responsible for all repair, shipping and/or insurance costs.

We do not offer refunds.
If you are not completely satisfied with your purchase, we may offer exchange or store credit within 14 days of delivery, provided:
- The item is unused and returned in its original, undamaged packaging.
- You have notified us within the 14-day period.
Shipping costs are non-refundable and the cost of returning the item is the customer’s responsibility.
We recommend using registered mail or door-to-door courier services; MGD is not liable for items lost in transit.

Custom or personalised items—including keepsake resin pieces, customised resin items and rings set with personalised stones—cannot be refunded or exchanged, as these items cannot be resold.
Once production has started, we cannot accept design changes. Any changes must be requested within 24 hours of placing your order.
Wide and stack rings require additional width. We automatically allow for a half to one full size increase for such designs.
MGD does not take responsibility for incorrect ring sizes provided by the customer.
If the incorrect size is ordered, resizing can be quoted once the ring is returned. The customer is responsible for all shipping costs.

All pieces are handmade and small variations or slight imperfections may occur.
These characteristics are part of the unique, hand-crafted nature of MGD jewellery.

We welcome commission enquiries but reserve the right to decline any commission at our discretion.
Custom design time includes 30 minutes (typically 3–5 emails, WhatsApp exchanges or phone calls) and is included in the quoted price.
Should the design process exceed this time, a pro-rata design fee of R750.00 per hour will apply. You will be advised before any additional charges are incurred.
Expedited orders may incur an additional R450.00 fee.