- FREE Door to Door delivery via Courier (SA ONLY)
- 2 – 5 working days
- You receive a tracking number for your order by email.
- You can check the status of your shipment by logging in to your account, and clicking on your order.
- Door to Door parcels may be tracked on The Courier Guy website.
Please note that Courier delivery to P.O. Boxes is not possible. We will also not be held responsible for incorrect shipping details supplied when checking out. Please note that someone will need to sign for the parcel during office hours.
Megan Goldner Designs will supply all goods to the shipping company in good order. You may request for us to take a picture of your items before they are sealed in their final packaging, but we cannot ensure that the goods will arrive at your chosen delivery address in the same good order and thus do not take responsibility for damage to items during transit.
Customer is responsible of notifying Megan Goldner Designs of any damage within 4 days of receipt of goods. If goods are damaged please take a photo and send to email@example.com with short description of the problem and we will verify the problem. All problems will be handled on an Adhoc basis.
Please also see our Warranties and Returns information here.
Megan Goldner Designs does not insure parcels automatically. If you wish to add insurance to your parcel, please make a note upon check-out, and you will be quoted accordingly.
- I must receive your milk / ash / keepsake inclusions within 4 months of your order and payment, or your order will not be processed and your payment will be retained.
- Please note that all inserts are organic in nature, There might be slight imperfections or unevenness. Breast Milk and Memorial Ash comes in many different hues and the pictured items on the website are examples only. Your milk might have a slight yellow, blue or even pink tinge. Each pendant is cast by hand, which allows for each pendant to be a unique piece of art.
Our promise to you
~Only YOUR own materials will ever be used in your jewelry. All materials are clearly labelled & organised to ensure we give our 100% promise guarantee.
~ We promise we keep all information and stories relating to each piece of jewelry confidential, unless otherwise granted permission to share. We work with all materials with love and respect for the families and their journey’s which brought you to us.
~We will ensure our best handmade quality is put in to each item.